Director of Operations

Director of Operations

Reports to: Executive Director

Status: Full-Time

Location: Hybrid | Boston, MA

Position Summary

The Director of Operations & Business Analysis is a senior role focused on strengthening organizational effectiveness through data-informed decision-making, process improvement, and strong people and operational systems. This position partners closely with the Executive Director, leadership team, and staff to analyze financial and organizational needs, translate strategy into actionable insights, and ensure the organization operates efficiently, compliantly, and in alignment with its mission and financial goals.

Key Responsibilities

Human Resources & People Operations

• Lead HR functions including hiring, onboarding, performance management, and staff development.
• Foster a positive, inclusive, and values-driven organizational culture that supports employee engagement, collaboration, and well-being.
• Serve as primary point of contact for HR-related matters and maintain records in compliance with employment laws.
• Oversee payroll and benefits administration in collaboration with an external vendor.
• Work collaboratively with all members of the team to support a cohesive and mission-aligned workplace for both onsite and fully remote employees.
• Oversee assignments for volunteers and interns in collaboration with department heads.

Operations & Internal Systems

• Oversee day-to-day operations and support process improvement and change management initiatives.
• Develop, maintain, and support adherence to organizational policies and procedures.
• Oversee or directly supervise team members responsible for events, facilities, technology, systems, and vendor relationships.
• Provide operational and analytical support for budgeting, internal controls, and audit coordination in collaboration with the Executive Director and finance team.

Business Analysis & Organizational Effectiveness

• Analyze organizational and financial processes, workflows, and systems to identify opportunities for improved efficiency, cost-effectiveness, and scalability.
• In partnership with an external CFO and accounting consultants, develop, maintain, and interpret financial and operational dashboards, reports, and key performance indicators, including budget-to-actuals, trend analysis, and variance reporting, to support leadership decision-making.
• Partner with department leaders to clarify business and financial requirements, assess resource needs, and support cross-departmental initiatives with clear financial implications.
• Support strategic and annual planning by translating organizational priorities into measurable goals, financial assumptions, budgets, and operational plans.
• Conduct scenario modeling and impact analysis to assess the financial and operational implications of organizational changes, new initiatives, or shifts in funding.
• Support implementation of new processes, tools, or ways of working that strengthen financial discipline, transparency, and accountability

Reporting, Communication & Governance Support

• Develop clear internal reports and summaries to communicate insights, trends, and recommendations to leadership and the Board of Directors.
• Support internal communications to ensure clarity, transparency, and alignment across staff and leadership.
• Engage respectfully and professionally with Board members, staff, volunteers, and external stakeholders.

Compliance & Risk Management

• Ensure compliance with nonprofit, employment, and regulatory requirements.
• Oversee organizational insurance policies and renewals.
• Support risk management and incident reporting processes.

Qualifications

• Bachelor’s degree required; advanced degree in business administration, public administration, nonprofit management, or a related field preferred.
• 7+ years of experience in business analysis, operations, HR, or organizational leadership within a nonprofit or comparable environment.
• Strong analytical skills with the ability to interpret data, financial reports, and operational metrics.
• Experience developing financial reports, dashboards, or performance indicators to support decision-making.
• Demonstrated experience supervising and mentoring staff.
• Excellent communication, organization, and problem-solving skills.
• Experience with HRIS, CRM, or other enterprise systems preferred.

The International OCD Foundation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

About the International OCD Foundation (IOCDF)

The IOCDF is a largely donor-supported nonprofit organization based in Boston, MA. Founded in 1986 by a small group of individuals with OCD, the Foundation has grown into an international membership-based organization serving a broad community of individuals with OCD and related disorders, their family members and loved ones, and mental health professionals and researchers around the world. We have affiliates in 25 states and territories in the US, in addition to global partnerships with other OCD organizations and mental health non-profits around the world.

The mission of the IOCDF is to help those affected by obsessive compulsive disorder (OCD) and related disorders to live full and productive lives. Our aim is to increase access to effective treatment through research and training, foster a hopeful and supportive community for those affected by OCD and the professionals who treat them, and fight stigma surrounding mental health issues.

• Paid time off
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance