Electronic Health Records Administrator

The Center for Victims of Torture is hiring an Electronic Health Records Administrator to oversee the efficient operation of the Electronic Health Records (EHR) system. The Electronic Health Records Administrator supervises key administrative and billing staff, ensures compliance with regulatory and funder requirements, and collaborates with Programs, Evaluation and Research, and Finance to maximize data integrity, billing revenue, and service quality.

Position open to:

• Candidates located in the twin cities, MN area who are authorized to work in the U.S. and will not need CVT to sponsor them on a work visa.

Remote status:

• Position is partially remote. 60% in-office in St. Paul, Minnesota and 40% remote.

Benefits:

• Employees in benefit eligible positions are offered a competitive benefits package which includes paid time off and options for health, dental, vision, a 403(b) retirement plan, as well as employer paid life insurance, short- and long-term disability.

Organization:

The Center for Victims of Torture works toward a future in which torture ceases to exist and its victims have hope for a new life. We are an international nonprofit dedicated to healing survivors of torture. We offer rehabilitation services to those who have been tortured, train partners around the world who can prevent and treat torture, and advocate for human rights and an end to torture. We are headquartered in Minnesota, and we have US offices in Georgia and DC, as well as offices in Africa and the Middle East.

Responsibilities:

• EHR System Management and Oversight: Administer, configure, and maintain the EHR system (Credible). Develop and maintain training materials; lead software onboarding and ongoing staff training. Work with vendors to manage upgrades, troubleshoot issues, and optimize EHR system use. Build and manage client forms, reports, and workflows within the EHR system. Document system processes clearly for cross-training and succession planning. Provide training on advanced EHR usage and integration. Recommend innovations for improved service tracking and integration.
• Compliance and Reporting: Ensure compliance with federal, state, and funder documentation requirements. Coordinate and oversee internal and external audits. Support service inventory and regular cleanup of service codes. Collaborate with E&R to streamline data pulls and reporting.
• Billing Support: Oversee EHR system setup for billing workflows. Create mechanisms to track insurance expiration and notify staff in charge of renewals. Ensure the accuracy of data entry impacting billing. Analyze billing reports and recommend workflow improvements.
• Supervision and Staff Management: Supervise the Administrative Support Specialist and Billing Coordinator. Delegate tasks appropriately and ensure cross-training. Facilitate regular check-ins, performance reviews, and workflow improvements.
• Cross-Department Collaboration: Liaise with Programs, E&R, and Finance to align EHR practices. Participate in state meetings on EHR and reporting standards.

Qualifications:

Required education, experience, certificates, licenses or registrations

• Bachelor’s degree or equivalent experience in database management and electronic health records management
• 3 years of progressively responsible experience administering cloud-based, electronic health record systems, including CREDIBLE and similar platforms
• Experience developing and providing training on technical applications
• Experience with community-based mental health programs or organizations serving underserved communities

Preferred education, experience, certificates, licenses or registrations

• Master’s degree or equivalent experience in database management and electronic health records management
• Experience with SQL-based reporting and query building
• Experience designing and building electronic forms
• Experience supervising staff members
• Audit and site visit coordination experience

Competencies (knowledge, skills and abilities)

• Ability to create and provide high quality technical training
• Working knowledge of Microsoft Office suite (Outlook, Word and Excel)
• Excellent written, verbal and interpersonal communications skills
• Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
• Interest in or commitment to human rights

Work Environment (subject to change):

• Typical office environment
• Time spent on the computer is approximately 85%

Supervisory Responsibilities: This position supervises the Administrative Support Specialist and Billing Coordinator

Hiring Timeline: Most CVT hiring processes for US-based positions take about 8 weeks from when the position closes to when an offer is made to a candidate.

CVT encourages former clients and their immediate family members (parents, siblings, children, or partners) to apply for employment. To be eligible, a minimum of 6 months must have passed since the end of group services, or 12 months for individual or intensive services, for the former client and/or their immediate family member.

CVT is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex (including pregnancy or pregnancy-related conditions), gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.