Senior Director of Supportive Services

Reports To: Chief Program Officer

Supervises: Support Services Manager, Support Line Manager, Patient Navigator, Financial

Patient Navigator, and Community Engagement Director

Work Schedule: (M-F, 35 hours per week )

Work Location: Remote in the US (We will prioritize candidates based in NY, NJ, PA, FL, SC, TX, or GA)

Compensation: 75,000-90,000 annual salary

About SHARE

SHARE Cancer Support is a national nonprofit, 501(c)(3) organization that provides critical

support for the emotional and practical challenges that come with a diagnosis of breast or

gynecologic cancer, while also delivering life-saving information about signs, symptoms, and

screenings through on-the-ground community education. Established in 1976, SHARE is

committed to serving people of all races, cultures, backgrounds, and identities.

SHARE’s dedicated staff and volunteers—many of whom have faced their own

diagnoses—understand the needs of the diverse communities we serve. We provide a

comprehensive range of services in multiple languages, free of charge. We approach every

situation with deep empathy, and every voice is welcome, valued, and heard. Our goal is to ensure

that everyone has access to the support and information they need to feel connected, informed,

and empowered as healthcare consumers because no one should face cancer alone.

Position Overview

The Senior Director of Supportive Services (Director) provides strategic and operational

leadership for SHARE's patient support services, including support groups, support lines, patient

navigation, and community outreach. The Director is responsible for continuously improving an

integrated service delivery model that ensures high-quality, equitable, and culturally responsive

support across all cancer types and communities SHARE serves. This role oversees strategy, staff

and volunteer leadership, quality assurance, program evaluation, workflow development,

partnerships, and the expansion of innovative support services that improve access, engagement,

and patient outcomes.

Essential Functions and Responsibilities

• Lead and standardize SHARE's supportive services infrastructure and Standard Operating Procedures (SOPs), including support groups and support lines, across disease areas, languages, and communities.
• Oversee and support the Support Services Manager, Support Lines Manager, and Peer Support & Support Line Coordinator, providing strategic direction, supervision, and accountability for their respective areas of work.
• Oversee and support the Patient Navigation Team and Director of Community Engagement.
• Support the evolution of community engagement work.
• Ensure all supportive services operate as a cohesive, patient-centered system by promoting collaboration, standardized practices, and shared goals across teams.
• Work closely with the Chief Program Officer and Senior Director of Educational Programs to integrate support services and educational programming, creating a seamless experience for patients and caregivers.
• Assess and continuously evaluate SHARE's support lines and support groups to identifygaps, opportunities, and emerging needs. Lead the development, standardization, and continuous improvement of these programs to ensure they are high-quality, evidence-informed, equitable, and sustainable.
• Serve as the primary point of contact for Spanish-language supportive services coordination, ensuring that bilingual volunteers and participants are supported across disease areas.
• Collaborate closely with disease area Program Directors, the Director of Health Outcomes and Strategic Partnerships, the Community Engagement Director, and the Data/Eval team to ensure that support services are informed by community needs, data, and an equity lens.
• Update, oversee and provide initial training for volunteers and ongoing volunteer education.
• Develop a resource hub for volunteer use containing SOPs, documentation, recordings, etc.
• Additional duties/special projects as needed.

Qualifications

• 6+ years of experience in supportive services, social work, counseling, or a related field, including 2+ years in a people management role.
• LCSW or equivalent licensure required; MSW or related master's degree preferred.
• Bilingual in English and Spanish required.
• Demonstrated experience building or managing programs from the ground up, with a strong orientation toward process development, standardization, and documentation.
• Comfort with data and program evaluation; ability to translate support line and support group information into actionable strategy.
• Background in oncology, cancer support, or a related health field is required.

• Up to 30 days of PTO annually + 13 organization holidays
• Medical, dental, vision
• 401(k) plan

English, fluent

Spanish, fluent