Case Manager

POSITION SUMMARY: The Case Manager provides support to a community of 55+ aged residents in a 41-unit East Boston based affordable housing site. The position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination, systems navigation, and case management skills; and can thrive in a relatively independent environment working with a population affected by trauma and with diverse physical disability and mental health needs.

PRIMARY RESPONSIBILITIES:

• Provide direct services such as case management, information and referrals, and translation assistance
• Conduct intake assessments with residents, discussing options of services referrals and eligible programs that best fit their needs
• Support residents in completing and tracking progress in public assistance applications for rent/utility assistance, food access, supplemental income programs, and others
• Strengthen referral connections with local government and social service agencies
• Serve as an advocate and liaison for residents with third parties (e.g. service agencies, property management, government agencies, etc.)
• Maintain case management records in CiviCRM, ensuring consistent and precise record keeping of case referral processes and ongoing updates
• Hosting coffee hours, small events, or other get-to-know resident activities

MINIMUM QUALIFICATIONS:

• Intermediate/fluent Spanish language skills strongly preferred
• Combination of education and/or experience in providing case management services, coordinating community resources, or other supportive care

REQUIRED SKILLS:

• Ability to work with people from ethnically and socio-economically diverse backgrounds
• Sensitivity to individuals facing challenges related to mental health, substance abuse, former homelessness, disability, poverty, and other traumas
• Remain composed in stressful situations and exercising crisis de-escalation and resolution skills where appropriate
• Maintain confidentiality of sensitive case information
• Capacity to operate independently, taking initiative and exercising own judgment for majority of work
• Ability to navigate community resources and services, with particular emphasis on senior-aged populations
• Strong organizational skills
• Computer skills in Microsoft suite (i.e. Outlook, Word, Excel)

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to get to housing communities in East Boston where services are provided
• Ability to travel throughout the building and attend meetings throughout the community
• Ability to handle a significant level of stress
• Ability to set up and clean up facilities for events with occasional lifting and pushing

We are committed to creating an environment that values and supports diversity, equity and inclusiveness across our community and encourage applications from qualified individuals who will help us achieve this mission.

Spanish language strongly preferred - intermediate or fluent