Operations and Programs Manager

The Seattle/King County Coalition on Homelessness is hiring an Operations and Programs Manager who will ensure smooth internal operations and contribute to the organization’s strength and resilience. This person will serve as a strategic partner to the Executive Director and provide critical support to manage projects and implement strategies for our county-wide coalition of housing and service providers and community advocates. This is a full-time (40 hours per week), exempt position that reports to the Executive Director.

The Coalition is a trusted and vibrant voice on housing, homelessness, and justice for people living without homes. We mobilize our community to challenge systemic causes of homelessness and advocate for housing justice. We envision a region that acts on a shared sense of responsibility to ensure everyone has a home. Our core values are Equity, Justice, and Collective Action. Please visit www.homelessinfo.org for more information.

The Operations and Programs Manager is a new, critical leadership role in a small, dynamic, and highly collaborative membership organization. Primary areas of responsibility include: 1) Internal Operations including fiscal management and data management 2). Programmatic management including project management, staff supervision, and organizational strategy implementation. The person in this role will focus roughly 70% on Operations and 30% on Programs. We seek candidates with solid applied skills in general (non-profit) business operations, strong project management skills, and proven experience as a supervisor and leader.

Priority consideration to complete applications received by noon PST on Sunday, February 22, 2026. Open until filled.

Essential Knowledge, Skills, and Abilities

• At least five years’ experience in leadership or management role
• Minimum of three years’ direct supervisory experience.
• Strong project management and collaborative leadership skills with a bias for action, process improvement, and problem solving.
• Experience developing and monitoring budgets
• Ability and aptitude with technology and database management, specifically logic-based data systems (i.e. Salesforce or other CRM), internet technology and Office Suite.
• Collaborative, calm, and confident with an ability to engage and collaborate with co-workers
• Commitment to the Coalition’s mission, vision, and values.
• Understanding of how structural racism and other systems of oppression contribute to homelessness and related issues of poverty, mental illness, substance use, sexual assault, and domestic violence.
• Ability to adapt, prioritize, and exercise flexibility in a fast-paced, fluid work environment.
• Excellent written and interpersonal communication skills, with the ability to communicate respectfully and work effectively with people from diverse economic

circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.

• Strong people management and supervision experience
• Ability to understand, assess, and analyze systems
• Ability to work independently, sequence work, anticipate potential challenges, and complete complex tasks on time

Strongly Preferred:

• Experience working in a small non-profit or business
• Familiarity with housing and human services sector issues
• A valid WA driver’s license, proof of current insurance, and access to a working vehicle.

Key roles and responsibilities

1). Operations

• Assess, maintain, and implement improved business processes, including AP/AR, work flow, and information management.
• Manage and oversee strategic use of information technology and systems: Constituent Relationship Management (CRM) database, integrated systems for mass email, event registration, donations, civic engagement.
• Maintain and manage data integrity and accuracy: ensure and support timely and complete data entry and use of CRM and other systems to analyse and report on campaigns and projects.
• Serve as point person for contracted IT support to maintain staff computers, phone system, and security of organizational data.
• General office maintenance: maintain office space, equipment, supplies, and support orderly and usable premises.

a. Financial and data management

• Work closely with contract bookkeeper and accountant to ensure timely and accurate data entry, regular and end-of-year reconciliation, and tracking of financial data
• Carry out regular AP/AR work (prepare weekly deposits; reconcile credit card and bank statements with bookkeeper; process donations, invoices, and reimbursements) according to established procedures
• Work with ED and Board Finance Committee, bookkeeper to develop, prepare and monitor annual budget
• Maintain and improve upon established system of internal financial controls and procedures
• Maintain a calendar of operational, administrative, and legal obligations and ensure timely compliance with city, state, and federal reporting requirements, including: coordinate with contract accountant to submit annual 990; work with staff and contract lobbyist to record lobbying in accordance with IRS 501(h) requirements and local, state, and federal laws.
• Manage organizational contractor relationships: draft and review contracts for services and contractors, hire and supervise contractors in partnership with ED
• Work with bookkeeper and staff to furnish tax documentation for donors

b) Organizational Planning and Resilience

• Use, improve, and maintain up-to-date electronic and hard copy filing systems
• Lead quarterly all-staff planning activities and support work planning as needed
• Manage grants and contracts (monitor budgets, ensure appropriate and timely invoicing and required documentation, track deadlines) in coordination with staff and bookkeeper
• Contribute to grant applications (narratives and budgets); analyze donor data; track matching gifts.

2) Programs

• Manage Annual Membership Drive: communicate with member organizations to renew; invite new or lapsed organizations to join; assess current membership dues and invoice appropriately; monitor and track dues payment and ensure timely acknowledgment and follow up.
• Project manage and oversee implementation of key programmatic activities (such as Case Manager Trainings, annual membership meeting, and Project Cool for Back-to-School), major events and special projects.
  • Develop and oversee project timelines and staff and volunteer workplans; ensure deadlines are met and work is mission aligned
  • Provide supervision and support for project personnel (staff) and support for effective engagement with project partners and volunteers

a. Staff Personnel Management

• Coordinate and administer human resources functions, including coordination of hiring and new employee onboarding processes; compensation and benefits management, and legal compliance; maintain personnel records.
• Provide supervision, leadership, and guidance to two full-time employees.
• Conduct and contribute to employee evaluations and coordinate professional development activities
• Serve as a resource for basic personnel needs and issues; Facilitate resolution of any employee grievance or complaint lodged against the agency
• Maintain and update organizational documentation, including Operations Manual and Employee Handbook; ensure that personnel practices conform to state and federal labor laws and the agency’s policies and procedures.
• Support staff cross-training to ensure consistent use of organizational systems and tools for data, communications, and record keeping.
• Contribute to and help steward a supportive and productive workplace culture

b. Organizational Strategy and Sustainability

• Work closely with Executive Director to identify and implement organizational strategies and goals to sustain the organization and advance its mission.
• Strengthen performance management and evaluation processes.
• Provide operational support to the Board of Directors as needed: staff support for Board committees; facilitate review of Board Operating Policies.

Working Conditions

Regular full-time Coalition staff are expected to work in person most of the work week: we have a limited hybrid model of in-person and remote work. This position is eligible for limited remote work (one day a week) upon approval of the supervisor after the initial 90-day onboarding and training period. We take seriously our responsibility to protect staff and community health and limit the spread of communicable diseases. Workplace health protocols are guided by the best current information and guidance from local and state public health agencies. The Coalition strongly encourages staff to be up to date on COVID-19 vaccinations.

Work performance includes long periods of sitting, working on a computer. Ability to lift and carry up to 40 lbs. on an occasional basis. Some early morning, evening, and weekend hours are required. The Coalition offices are located on the third floor of an older building without elevator access. Stairs are steep.

This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All Coalition employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.

Salary and Benefits

Salary range (depending on experience): $90,000.00 - 110,000.00 annually (exempt)

Benefits: Generous benefits package includes 100% employer paid medical, vision, and dental insurance, ORCA card, and Employee Assistance Program. Retirement: SEP IRA employer contribution equal to 6% of salary (percentage is established annually through budgeting process and subject to change). Flexible Paid Time Off (20 days plus holidays.)

How to Apply

Email a current resume highlighting your relevant experience and skills and a cover letter that describes how your previous experience qualifies you for this particular position. Please note how you learned of this position. Email should be sent to: hr@homelessinfo.org with “Operations and Programs Manager” in the subject line. Attachments in PDF format are preferred.

Priority consideration will be given to complete applications received by noon PST on Sunday, February 22, 2026. Open until filled.

Equal Opportunity Employment

The Coalition on Homelessness is committed to a policy of equal employment opportunity; treats all employees and applicants equally without regard to race, color, creed, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, veteran or marital status, sensory, physical or mental disability and all other groups protected by law; and promotes diversity in its workforce.

Generous benefits package includes 100% employer paid medical, vision, and dental insurance, ORCA card, and Employee Assistance Program. Retirement: SEP IRA employer contribution equal to 6% of salary (percentage is established annually through budgeting process and subject to change). Flexible Paid Time Off (20 days plus holidays.)

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