SNAP Outreach Specialist

Are you a natural connector, persuasive communicator, and community-minded organizer? Do you believe that everyone should have access to the food and healthcare that they need to thrive? Join PHAN and a team passionate about ensuring that all Pennsylvanians have access to food and affordable health coverage.

The SNAP Outreach Specialist leads community engagement, enrollment, and outreach efforts in Philadelphia to assist communities accessing SNAP benefits (food stamps). They will provide direct assistance in applying for and renewing SNAP, as well as health coverage programs (Medicaid and CHIP) as needed. They will be trained on the complex benefits eligibility rules, the application and verification processes, and best practices for community outreach and engagement. The ideal candidate will be able to perform the responsibilities below with specific personal qualities while meeting the position’s requirements.

MAJOR RESPONSIBILITIES:

• Provide in-person and remote SNAP eligibility screenings and application assistance in Philadelphia and the surrounding counties..
• Identify and build relationships with community based partner organizations that work with populations in need of food assistance.
• Provide in-person SNAP application support at community outreach events.
• Lead presentations on SNAP benefits for community partner organizations and SNAP recipients.
• Conduct follow-up to help ensure applications are approved, that applicants receive the correct benefit amount in a timely manner, and to help resolve issues as they arise.
• Track client applications timely and thoroughly using PHAN’s Salesforce database.
• Attend in person outreach events on a weekly basis.
• Provide clear, fair, and accurate in-person, phone, and virtual assistance with applications for SNAP benefits and Medicaid or CHIP as needed.
• Help people navigate complex rules, systems, and paperwork.
• Identify stories and feedback from the community to improve PHAN’s outreach and advocacy.

REQUIREMENTS:

• Experience in community organizing, sales, canvassing, outreach, or other community engagement work.
• Able to work from home and travel regularly within Philadelphia and the surrounding counties.
• Must be able to complete all the requirements, including a background check and child abuse clearance.
• Bachelor’s degree (any field relevant to this work) or associate’s degree with significant work experience.
• Passion for social justice.

WHY PHAN?

• Real flexibility to set your own schedule in a mission-driven work environment
• Health plan with dental and vision (no deductible and no employee contribution)
• Three weeks of paid time off to start plus paid sick time, personal days, and 15 paid holidays per year
• Additional insurances: short-term and long-term disability, and life
• Employer contribution to an individual retirement account
• Reimbursement for all required travel and approved work expenses
• Make a real impact in communities across Pennsylvania

ABOUT PHAN:

The Pennsylvania Health Access Network (PHAN) is a statewide advocacy organization dedicated to expanding health coverage and improving healthcare affordability for all. Since 2007, PHAN has helped tens of thousands of Pennsylvanians get and stay covered while advancing patient-centered priorities that improve access to care and reduce medical debt.

WE’RE AN EQUAL OPPORTUNITY EMPLOYER

We strongly encourage applications from people with diverse or underrepresented backgrounds, experiences, abilities, or identities.

• Real flexibility to set your own schedule in a mission-driven work environment
• Health plan with dental and vision (no deductible and no employee contribution)
• Three weeks of paid time off to start plus paid sick time, personal days, and 15 paid holidays per year
• Additional insurances: short-term and long-term disability, and life
• Employer contribution to an individual retirement account
• Reimbursement for all required travel and approved work expenses
• Make a real impact in communities across Pennsylvania

Spanish fluency is strongly desired (but not required).