Stipend Data Analyst

Background:

Chicago CRED is a mission driven organization working to achieve transformational reduction in violence in Chicago. CRED does its work by offering direct services to those who are at the highest risk of violence, advocating for policy reform to increase public investment into community violence interventions, and promoting cross-sector coordination to achieve maximum impact.

Department Function:

The Data Team collects and presents data and information to support day-to-day program operations, measure program outcomes and impact, resource allocation, and program strategies. The team also supports data needs for a variety of CRED and non-CRED Teams, including CRED’s Program, Development, and Finance Teams, community partners, funders and researchers.

Position Summary:

Chicago CRED is seeking an Independent Contractor (part-time, 1099) to manage and improve the participant stipend distribution process. This contractor will ensure accurate data, timely payments, and clear communication with staff and participants regarding calculation and expectations of stipends. The contractor will also analyze stipend data and collaborate with Program Leadership to support alignment across programming sites.

This is currently a six-month position, with the potential to expand in scope and hours to support the development and refinement of technical processes to allow Chicago CRED to manage the stipend distribution from end-to-end.

The work primarily follows a two-week schedule, the first week calculating stipends and then the second week distributing stipends. The stipend distribution week will have more tasks and require more time than the stipend calculation week.

Essential Duties and Responsibilities:

Stipend Operations:

• Manage stipend payment process for CRED participants on a bi-weekly basis
• Verify accuracy and completeness of participant data in Salesforce
• Communicate with staff regarding outstanding payments
• Troubleshoot and resolve payment issues with staff and payment processor
• Coordinate cancellation and resubmission of failed or expired payments; document activity in Salesforce

Data Quality & Reporting:

• Import and export payment data into/out of Salesforce to meet reporting and operational needs
• Audit attendance entries for accuracy, identifying duplicates, omissions, or incorrect service types and coordinate corrections with sites and data team
• Prepare bi-weekly summary updates for Program Leadership on stipend trends and site-level patterns or issues to resolve

Training & Support:

• Provide training sessions for staff to ensure:
  • Clear communication to participants regarding the stipend process
  • Stipend calculation methods align with Program Leadership expectations
  • Accurate and timely group attendance entries
  • Effective onboarding for new staff involved in the stipend process
  • Maintain and update training materials, documentation, and protocols

Process Improvement:

• Identify and implement process improvements related to stipend calculation, documentation and workflows
• Support the development of scalable technical solutions for managing stipends as program needs evolve
• Collaborate with the Data Team and Program Leadership to improve automation, accuracy, and reliability of stipend-related processes

Experience and Qualifications:

Required:

• Strong attention to detail and excellent organizational, time management and problem-solving skills
• Intermediate to advanced proficiency with Google Sheets and Excel
• Strong written and verbal communication skills, with the ability to explain processes to audiences with varied technical backgrounds
• Prior administrative, operations, or program management experience
• Strong relationship-building and customer service skills
• Ability to work effectively independently and in a team, both virtually and in-person
• Developing, delivering, or maintaining training materials
• Flexibility to adapt to changing needs in order to best support CRED’s mission
• Ability to work with program participants who may be unstably housed or at risk of street violence

Preferred:

• Experience with workflow development, process mapping, or operational systems improvement
• Experience managing data within Salesforce or comparable CRM tool
• Familiarity with automation tools, advanced Excel/Sheets functions, Google Apps Scripts, or Salesforce
• Experience with data integrity or quality assurance practices

Hours:

• Part-time, estimated 10-15 hours a week: approximately 4 hours on Monday and Thursdays; rest of hours flexible
• Scope may expand based on performance and organizational needs

Location:

• Hybrid
  • Primarily remote, with the ability to travel to sites on the west side and south side occasionally

Physical Requirements and Working Environment:

• Ability to sit or stand for extended periods of time
• Ability to work with a computer for extended periods of time-up to 70%
• Ability to work independently

Compensation:

• $25 per hour; this position is not benefits eligible

This position is not benefits eligible.