System Improvement Fellow 2

About the Role:

The System Improvement Fellow 2 will coordinate efforts to amplify the voices of those with lived experience of homelessness within Central Florida’s homeless response system. This includes managing the Lived Experience Council (LEC), supporting youth-driven groups like YAB and YAS as needed, and ensuring meaningful inclusion in planning and decision-making efforts. This position is ideal for someone passionate about systems change and equity in housing.

Key Responsibilities:

• Facilitate meetings and communication for the Lived Experience Council (LEC).
• Support the statewide Youth Action Board and Youth Action Society as needed.
• Manage logistics, compensation, and transportation for engagement activities.
• Provide professional development support and advocate for leadership opportunities for those with lived experience.
• Represent HSN at public events and support the annual Point-in-Time Count.

Due to the phases involved in YHDP and YHSI projects, the responsibilities within this role may shift based on planning priorities.

Education and Experience

• Experience working with or participating in Youth Action Boards, Lived Experience Councils, or participatory planning groups highly preferred.
• Lived experience with homelessness or housing instability is highly valued and encouraged.

Ideal Qualifications:

• Demonstrated interest and passion about HSN’s mission with the ability to promote and communicate HSN’s philosophy, mission and values to all stakeholders.
• Strong relationship builder and communicator with a customer service focus.
• Ability to learn, understand and adhere to HUD guidelines, policies and procedures.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, and drive results.
• Ability to learn best practice models, including Housing First, Mental Health Recovery, Harm Reduction, and Trauma Informed Care. Ability to communicate effectively both verbally and in writing
• Knowledge of and experience in working with HMIS and other spreadsheets and databases.
• Proficient in Microsoft Office.
• Ability to present at gatherings and conferences.
• Experience leading small and large meetings or workgroups a plus.
• Familiarity with homelessness, poverty, housing, mental health, recovery and human services.
• Adequate transportation to and from the workplace.

For a complete list of responsibilities and qualifications, please view the full job description [here].

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This job description is not intended to provide, and should not be construed as providing, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair and informed decisions about the job. Veterans and formerly homeless individuals are encouraged to apply.

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Homeless Services Network of Central Florida [HSN] provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HSN complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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