Housing Case Manager

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what supports they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.

Our Bilingual Domestic Violence Program (BDVP) provides advocacy, counseling, education, and housing support services to victims of domestic violence and their children. Along with 3 other domestic violence agencies, BDVP runs Philadelphia's 24-hour domestic violence hotline.

Scope of the position:

BDVP’s Housing Program provides trauma-informed advocacy, flexible financial assistance, and community engagement to promote housing stability for survivors of domestic violence. Under the supervision of the BDVP Assistant Program Director, the Continuum of Care (COC) Housing Case Manager will implement the Pathways to Independence for Survivors of Domestic Violence program funded through the COC Grant. The Case Manager will maintain a client caseload of approximately 20-25 and collaborate closely with BDVP staff to deliver comprehensive support services.

This is a grant-funded position scheduled to end on June 30, 2027. The position is currently hybrid, requiring at least three days per week in the office following the 90-day probationary period. Occasional evening and weekend hours may be required for programming, with flex time provided in return.

Specific tasks include:

• Ensure that all program operations of the Office of Homeless Services’ (OHS) Pathways to Independence for Survivors of DV Program under the COC Grant are met, including needs assessments, client intake, safety planning, fund distribution, and required reporting.
• Conduct regular client and program progress reviews with the housing team and during weekly supervision with the Assistant Director.
• Provide regular case management services to help households link to necessary support services including DV Counseling, public benefits, housing counseling, financial literacy programs, childcare support, job search services, and legal services.Refer households in need of intensive or long-term services to the appropriate resources.
• Co-facilitate the Economic Justice Support Group for survivors of domestic violence, including participants receiving COC-funded assistance.
• Attend biweekly BDVP team staff meetings.
• Develop Self-Sufficiency/Housing Stabilization Plans with households receiving financial assistance.
• Participate in housing support learning communities both internal to LSH, and more broadly across the city, state, and country.
• Provide a minimum of 4 hours per month of hotline counseling on the Philadelphia Domestic Violence Hotline (PDVH). Provide intake and walk-in coverage as needed.
• Other duties as requested by the BDVP Program Director and Assistant Director.

Qualifications:

• Bachelor’s Degree (BA) in social work or related field required; or two to five years related experience and/or training; or equivalent combination of education and experience.
• The individual is expected to demonstrate understanding of the dynamics of homelessness and domestic violence, knowledge of community resources, and sensitivity to the needs of high risk populations and their families.
• Applicant must have the ability to communicate effectively, both verbally and in writing and must be organized.
• This position includes some travel and requires completion of a 40-hour domestic violence training – to be provided by LSH.
• Candidates who are Bilingual Spanish/English are highly preferred compensated commensurately.

LSH is committed to creating an inclusive experience for all and we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from diverse backgrounds are strongly encouraged to apply.

Benefits include:

• Our benefits include low-cost medical, free dental and vision insurance, as well as agency-funded life and disability insurance.
• We offer 8-week paid parental leave for staff (eligible after one year of service) who give birth, adopt, or foster a new child in their home.
• Our paid time off package includes an annual 3-4 weeks of vacation, 12 days of paid sick time, and 5 personal days to use at your discretion.
• We observe 16 organization-wide holidays, and an early close on Fridays during the Summer.
• Our 401k retirement savings program offers a 1% match, and we offer pre-tax flexible spending accounts for health, travel, and dependent care.
• We value growth and learning and offer training and conference participation whenever possible. We value the voices of our staff, and we offer mini grants for staff to pilot new ideas in their work.
• We offer flexibility for classes, internship possibilities within our organization, and the availability for social work licensure supervision.
• We understand that employees are people first and foremost and are committed to an overall supportive and flexible organizational culture.
• Our work is critical, but we know it’s not easy, so we aim to infuse joy wherever possible. Whether we are offering free yoga and exercise classes, ending all-staff meetings with Karaoke or Bingo, or committing steadfast to a snack-based meeting culture – we aim to balance the weight of our work with laughter and levity as often as we can.

Proficient in English (reading/writing/verbal communication), Bilingual English and Spanish preferred. Bilingual hires compensated commensurately.