Student Success Assistant/College Assistant

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Duties and Responsibilities:

Reporting to the Chief Student Experience Officer (CSEO), the Student Success Assistant/College Assistant provides part-time administrative, research, clerical, and student support services to advance the initiatives of the Office of the CSEO. This is a temporary position with a defined term of appointment.

The Student Success Assistant/College Assistant will:

• Collect and enter student experience data into relevant databases and tracking systems, ensuring completeness and accuracy of all records
• Assist with the administration of student surveys and other data collection efforts in support of student experience research and program assessment initiatives
• Monitor the office's email inbox, draft and send routine responses, route inquiries to appropriate staff, and flag time-sensitive items for follow-up
• Answer incoming phone calls, respond to general inquiries, and direct students, faculty, and staff to appropriate offices or personnel
• Schedule and coordinate meetings on behalf of the Chief Student Experience Officer
• Prepare, format, and distribute reports, presentations, and documents using word processing, spreadsheet, and presentation software
• Provide support for student-facing communications and outreach efforts as directed.
• Perform other administrative and clerical tasks in support of the CSEO and the broader student success function

Preferred Minimum Qualification:

• High school diploma/GED

Preferred Qualifications:

• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to handle confidential information with discretion
• Strong organizational skills and attention to detail
• Ability to multi-task and manage competing priorities in a fast-paced office environment
• A commitment to student success and educational equity
• Prior experience in an administrative, customer service, or educational setting preferred

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CUNY SPS is an Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer:

https://sps.cuny.edu/about/policies

The CUNY School of Professional Studies complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.

Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee).

All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.

The CUNY School of Professional Studies verifies education and experience statements.