Community Support Coordinator

Full-Time | Hybrid (Remote + In-Person in the greater Puget Sound area)

✨ Stand beside those rebuilding their lives after trauma ✨

At Victim Support Services (VSS), we believe every survivor deserves compassion, dignity, and a safe space to heal. As our next Community Support Coordinator, you’ll play a vital role in helping victims of violent crime and their loved ones find strength and resilience.

What You’ll Do:

• Lead the planning and execution of workshops and events that foster healing and resilience for victims of violent crime
• Facilitate support groups and workshops for victims of violent crime
• Provide advocacy, resources, and one-on-one support
• Build partnerships with community organizations and justice system stakeholders
• Promote awareness of VSS services through outreach and events
• Maintain program documentation and reports

What We’re Looking For:

• Bachelor’s degree (Human Services, Criminal Justice, or related field) or equivalent experience is a plus
• Experience working with trauma-impacted individuals
• Strong organizational, facilitation, and communication skills
• Comfortable working independently, remotely, and in the community
• Must live in Snohomish, King, or Skagit County

Other Details:

• Full-time, one-year temporary position
• Occasional evenings/weekends (about once a month)
• Requires valid WA driver’s license, reliable and consistent transportation, background checks, and reliable internet

💜 Join us and help create safe, compassionate spaces for healing.

• **PLEASE SEE THE FULL JOB DESCRIPTION BELOW***

POSITION/TITLE: Community Support Coordinator

REPORTS TO: Programs Administrator

POSITION STATUS: Full Time/Non-Exempt

POSITION OVERVIEW:

Responsible for assisting the Programs Administrator and Executive Director in the development and implementation of the organization’s Community Support Program creating a safe, respectful, confidential, and welcoming space for individuals to share as they process trauma due to victimization in their lives. The Community Support Coordinator (CSC) position provides a unique opportunity for mission-driven individuals to make a meaningful difference in the lives of violent crime victims by coordinating and managing all supportive groups, activities and workshops that promote healing and resiliency. This position is funded through a grant from the Washington State Department of Commerce and provides services to victims of non-domestic violence and non-sexual assault crimes and their loved ones, including assessment of victim needs with a special emphasis on outreach and the facilitation of in-person supportive activities specific to the Community Support Program throughout regions served. This position is housed remotely, providing services virtually with designated in-person planned groups, activities and workshops for victims of violent crime. Victim Support Services (VSS) believes in providing compassionate and victim-centered services that are culturally competent and linguistically appropriate to all individuals. VSS is dedicated to ensuring that victims of crime and/or the loved ones of crime victims are treated with respect and dignity, receive the best care from personnel, and highest quality information and referral assistance.

ESSENTIAL JOB FUNCTIONS:

Community Support Services:

• Create, coordinate and manage supportive groups, activities and workshops that promote healing and resiliency for victims of violent crime throughout the calendar year
• Communicate with VSS Staff on client needs
• Collaborate with VSS personnel to facilitate supportive groups, activities and workshops
• Arrange for speakers/presenters for the program as needed
• Coordinate and conduct Community Support Program intake assessments
• Oversee logistics for the Community Support Programs supportive groups, activities and workshops
• Provide support to participants, ensuring a safe and nurturing environment
• Offer emotional support, one-on-one advocacy, resources, referrals and assist with typical struggles created by victimization
• Provide back-up direct assistance to crime victims, their families and friends as needed in conjunction with the Victim Services Coordinator and Programs Administrator
• Provide follow-up and ongoing contact with participants and clients
• Attend client events (in-person and/or virtually) as requested by Programs Administrator and/or Executive Director, including those held outside business hours and regular schedule

Outreach Services:

• • Serve as an enthusiastic advocate and champion for our mission
  • Community outreach to inform about the program and available services
  • Collaborate with stakeholders in the criminal justice system, traumatic grief and companioning programs, social services agencies, and similar to include regional partners
  • Identify underserved populations of crime victims in community and explore means to provide information on the Community Support Program and services
  • Work with third party providers virtually and in-person to obtain appropriate services for the participants
  • Promote awareness of supportive groups, activities and workshops for violent crime victims
  • Network virtually via email, telephone, Zoom, and social media networks in addition to in-person to maintain contacts with representatives of other victim service providers to ensure continuity of services
  • Help coordinate and facilitate client events
  • Attend community outreach events (in-person and/or virtually) as requested by Programs Administrator and/or Executive Director, including those held outside business hours and regular schedule

Administrative Duties/Documentation/Data Collection:

• Collect, maintain, and record relevant Community Support Program data and statistics
• Provide complete and timely documentation for services rendered in accordance with agency policies
• Ensure that data for services provided is appropriately tracked to ensure compliance with funding sources
• Work with other VSS personnel, Programs Administrator and Executive Director to monitor, evaluate and improve program performance to most effectively meet client needs
• Maintain confidentiality when handling sensitive client and agency information
• Attend staff meetings and training
• Provide Board Report on Community Support Program to Programs Administrator
• Provide Community Support Program report at all-staff meetings in conjunction with Programs Administrator
• Ensure the Google drive is current with Community Support Program materials and other pertinent documents related to position
• Administrate the creation and publishing of relevant, high-quality content related to the Community Support Program and victim services in general on social media, the website, through agency updates including mass emails and quarterly newsletters, and blog posts
• Undertake other tasks, as designated

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in Human Services, Criminal Justice/Criminology, Social Services or related field equivalent combination of experience, education, and training
• Must demonstrate knowledge of crime victim issues, grief and trauma issues, the criminal justice system, and community resources
• Experience working with individuals who have experienced trauma
• Excellent organizational and communication skills, both oral and written
• Possess problem-solving and critical-thinking skills
• Ability to be empathic and separate personal needs from participant needs
• Ability to redirect and facilitate discussion
• Maintain a safe environment where participants’ thoughts and feelings are valued and treated with fairness, equity and respect
• Participation as a team player and sensitive to issues of diversity
• Experience in public speaking and training presentations
• Organized, efficient, and ability to multi-task
• Effective coordinator of projects and able to delegate tasks so projects are completed in a timely manner
• Ability to work remotely and virtually
• Ability to work independently, prioritize tasks and meet deadlines with solid organizational, and analytical skills
• Must be able to prioritize, remain flexible in order to adapt to an environment that is constantly changing to meet the needs of clients
• Must be available to work evenings or weekends on occasion (about once per month on average)
• Deal courteously, professionally and tactfully with internal and/or external partners, agencies and the public
• Must be able to appropriately handle job stress, to work under pressure, and to deal with challenging clients
• Comply with all agency policies and procedures to maintain strict ethical, confidential, and professional behavior
• Share organizational values and culture
• Must comply with state mandated training and continuing education requirements
• Ability to maintain confidentiality of sensitive information
• Computer knowledge of MS Office products, Google Workspace, email systems, Canva, Zoom, and learning new software programs

CONDITIONS OF EMPLOYMENT:

• Valid Washington driver’s license, insurance, and reliable and consistent transportation
• Washington State Background Check
• National Sex Offender Registry Check
• Must reside in Snohomish, King or Skagit county to be available for in-person activities
• Complete 40-hour Core Advocacy Training
• Reliable internet access at home office

We provide one free wellness day off per month for staff, there is paid vacation/sick time, health insurance (with vision), dental insurance. Very flexible work environment.