Donor Experience Manager/Specialist

ABOUT US

Riverkeeper is New York’s premier water quality advocate. Established in 1966, Riverkeeper protects and restores the Hudson River from source to sea and safeguards drinking water supplies, through advocacy rooted in community partnerships, science and law. With an annual operating budget of $5 million, Riverkeeper is a mid-sized not-for profit operating in the Hudson Valley. For more information, visit www.riverkeeper.org.

TITLE: Donor Experience Manager/Specialist

DEPARTMENT: Development

REPORTS TO: Chief Philanthropy Officer

SALARY: $65,000-$75,000 per year

SCHEDULE: Full-time; with flexibility to work occasional evenings and weekends

LOCATION: Ossining, NY; hybrid role requiring at least 2 days in the office weekly.

TO APPLY: Submit a cover letter and resume by applying directly online using this link: https://riverkeeper.bamboohr.com/careers/42?source=aWQ9MjU%3D

POSITION SUMMARY

Riverkeeper’s Donor Experience Manager/Specialist drives donor engagement by developing outreach and engagement strategies for Riverkeeper donors and executing donor-focused events and engagements along the Hudson River, with a particular emphasis on New York City. This role drives cross-team collaboration, streamlining information flow and operational process to ensure alignment and efficiency. They provide executive-level strategic support for Riverkeeper’s Chief Philanthropy Officer and President and play a vital role in advancing stewardship efforts.

ESSENTIAL DUTIES & RESPONSIBILITIES

(This is not an exhaustive list of all job duties, responsibilities, and requirements.)

Strategy and Information Management

• Prepare detailed briefings and pitch decks for donor meetings in collaboration with other development team members and the executive team.
• Synthesize complex donor and prospect data into clear, concise reports for leadership.
• Stay informed on donor interests, philanthropic trends, and institutional priorities to support high-level fundraising efforts.
• Maintain up-to-date donor records and engagement plans in Salesforce
• Generates reports and analyzes donor trends to support strategic decision-making at the leadership level.
• Utilizes data visualization tools to enhance donor reporting and presentation materials.
• Compiles and organizes key insights, reports, and materials in advance, to prepare leadership for internal and external meetings.

Donor Engagement and Stewardship via Events

• Lead the planning and execution of Riverkeeper’s two signature annual fundraisers: a seated gala and a cocktail party, along with a portfolio of other stewardship events throughout the year.
• Work with board members and key supporters to host regional meetups and small gatherings focused on particular areas of our work.
• Identify a running list of potential meetup locations and community partners (bars, restaurants, etc.) where the Riverkeeper team can informally gather to meet with members and the public.

Operational Support and Special Projects

• Manages special projects, as assigned, from inception to completion.
• Tracks project deliverables and coordinates follow-ups to ensure objectives are met.
• Performs all other related duties as assigned.

EXPERIENCE & COMPETENCIES

Research shows that people from under-represented groups often apply to jobs only if they meet 100% of the qualifications. Please know that no one ever meets 100% of the qualifications. If much of this describes you, we encourage you to apply.

This might be the right next role for you if you have 4-6 years of relevant experience, with:

• Strong writing and analytical skills with the ability to synthesize complex information.
• Proficiency in donor databases (Salesforce or similar) and Microsoft Office Suite (Excel, PowerPoint, Word).
• Comfortable working in a complex, multi-department organization and dynamic, fast-paced environment.
• Ability to work independently and as part of a team, take initiative, be a self-starter, proactive problem solver, and maintain a high degree of professionalism, diplomacy, and confidentiality.
• Strong interpersonal skills and ability to collaborate with leadership, development colleagues, and external stakeholders.
• Ability to handle confidential information with discretion and professionalism.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Ability to travel throughout the Hudson Valley and New York City.
• Ability to work evenings and weekends as needed.
• Ability to occasionally carry bags, boxes, folding tables, and other materials related to participating and setting up public events.
• All employees must be fully vaccinated for COVID-19.

Riverkeeper is an AA/EEO employer. Riverkeeper is committed to attracting, developing, and retaining exceptional people, and to creating a work environment that is dynamic, rewarding, and enables each of us to realize our potential. Our work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law.