ONG (Setor Social)
Student & Studio Services Coordinator
Detalhes
Descrição
Student & Studio Services Coordinator
Part-Time (30 hours/week)
About Eglevsky Ballet
For more than 65 years, Eglevsky Ballet has inspired and enriched lives through exceptional ballet training and professional performance. We are a vibrant nonprofit organization serving students ages 3 through adult while presenting professional productions and community programs throughout Long Island.
We are in a period of growth and are seeking a warm, organized, and service-oriented professional to serve as the first point of contact for our students, families, faculty, and visitors.
Position Summary
The Student & Studio Services Coordinator is responsible for the day-to-day operation of the front office and plays a key role in creating an exceptional experience for students and families from initial inquiry through registration and ongoing participation.
This position manages reception, student registration, customer service, and general studio operations while providing administrative support to the Executive Director and Artistic Director.
The ideal candidate is highly organized, personable, detail-oriented, and comfortable managing multiple priorities.
Primary Responsibilities
Reception & Customer Service
- Welcome students, families, and visitors
- Answer phones and respond promptly to emails
- Serve as the primary point of contact for prospective and current families
- Provide excellent customer service and resolve routine questions
- Maintain a welcoming, professional front office
Registration & Student Services
- Process student registrations and enrollments using Studio Director
- Assist families with account setup, payments, schedules, and forms
- Maintain accurate student records
- Monitor class enrollment and waitlists
- Assist with placement class scheduling and new student onboarding
- Support tuition collection and payment inquiries
Studio Operations
- Ensure studios, dressing rooms, lobby, and reception areas remain organized and welcoming
- Coordinate studio schedules and room usage
- Prepare class rosters and assist with attendance reports
- Order office and studio supplies
- Assist with recital and performance preparations
- Coordinate basic administrative projects as assigned
Administrative Support
- Support communications with students and families
- Assist with mailings and data entry
- Maintain electronic and paper files
- Prepare reports and spreadsheets
- Support special events and performances as needed
Required Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred
- 1–2 years of experience in reception, customer service, school administration, or a similar role
- Excellent written and verbal communication skills are essential
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and Google Workspace
Personal Qualities
The successful candidate will be:
- Friendly and welcoming
- Exceptionally organized
- Dependable and punctual
- Comfortable interacting with children, parents, and professional artists
- Able to work independently while collaborating as part of a small team
- Calm under pressure and adaptable in a busy environment
Schedule
- Part-time, approximately 30 hours per week
- Primarily afternoons, evenings, and occasional weekends during performances and special events. Preferred schedule September-May is 4 weekdays from 1pm-8:30pm; summer hours vary.
Compensation & Benefits
- Competitive hourly wage based on experience, $25-28/hour
- Paid sick leave
- Commuter Benefits Program
- Free performance tickets
- Potential for growth & promotion
- Opportunity to be part of one of Long Island's premier nonprofit arts organizations
- A collaborative and creative work environment with opportunities to engage in professional performances, community events, and arts education initiatives
Benefícios
Benefits
- Paid sick leave
- Commuter Benefits Program
- Free performance tickets
- Potential for growth & promotion
- Opportunity to be part of one of Long Island's premier nonprofit arts organizations
- A collaborative and creative work environment with opportunities to engage in professional performances, community events, and arts education initiatives
Nível de Proficiência do Idioma
Excellent English written and verbal communication skills are essential.
Localização
Inscreva-se para esse Emprego
Resume will not be reviewed if this question is left unanswered
Please submit a short write-up as a separate page of your application (200 words or less in total) about why you are interested in this position, and what you have done in the past to prepare you for it. Next, how would you solve this scenario? What steps would you take?
It is 30 minutes before the studio closes. An irate parent who you've never met before has detected a double-charge on their account. It's not their fault, and it's not ours, it's a system charging error, but we don't know that yet. How would you assure them you will handle the situation promptly and professionally?
