Development Coordinator

OVERVIEW

Covenant House PA is a force united by a promise to end youth homelessness as we know it in Pennsylvania. For over 25 years, we've led the way with community health initiatives and advocacy in local communities in Philadelphia and York. Covenant House PA provides shelter and a continuum of care for youth experiencing homelessness or commercial exploitation to make a significant impact with this critical issue. Covenant House PA strives to perpetuate a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness! We take an ongoing approach to ensure open communication from all levels throughout the organization.

ABOUT THE ROLE

The Development Coordinator facilitates accurate data entry and timely donor

communications at all stages of gift processing. Acting as a liaison between the Development and Finance departments, the Coordinator will monitor and complete data entry to incoming gifts as well as acknowledge donations on a monthly basis. This role includes enhancing and executing stewardship plans, performing administrative tasks, developing and/or implementing strategies to create, strengthen, and elevate donor recognition programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a well-kept and organized data base system including, but not limited to: donor names, up to date notes about donors and foundations, current addresses and gift information
• Process personal acknowledgment and stewardship letters for signature by Chief Executive Officer/Chief Development Officer
• Support the development and implementation of stewardship plans for donors at various recognition levels
• Collaborate with team to develop consistent acknowledgment and recognition procedures for individual, in-kind, event related, and foundation gifts for all groups
• Research and prepare summaries and reports that serve as background for executive meetings and conversations with key supporters
• Research donors and event attendees
• Support a process that prompts Chief Executive Officer and key development team members in maintaining personal contact with major donors, key supporters and volunteers
• Create marketing materials such as flyers and other items as needed for events and campaigns
• Communicate with donors as needed to answer questions and fulfill requests, via telephone, email, and mail; offer clear and concise explanations and answers to donors
• Direct donor requests to additional development staff when necessary
• Support Development teammates with mailings
• Monitor returned mail and donor requests regarding contact information changes, updating the CRM accordingly
• Assist the Development team with events as needed

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND QUALIFICATIONS

You are an excellent fit for this role if you:

• Have earned a Bachelor’s Degree and have worked for one to two years in the non-profit sector or in an administrative support role in another field.
• Are detail oriented with excellent organization, written and verbal communication skills with the ability to adhere to multiple deadlines.
• Have good decision-making skills, a willingness to search out answers, and the ability to recognize when others need to be involved in activities or decisions.
• Have a sense of creativity, curiosity, high energy level, and an enthusiasm for meeting and working with a wide range of individuals.
• Can understand individual donor needs and perception.
• Are a team player.
• Have an advanced knowledge of Microsoft Word, Excel, and Google Suite; experience reviewing and improving Excel systems is a plus.
• Have knowledge of/experience with CRM systems (EveryAction a plus).
• Enjoy working closely with data with special attention to accurate and timely record-keeping and data entry.
• Have strong customer service and communication abilities.
• Are willing to manage up when needed to meet deadlines.

PREFERRED KNOWLEDGE, SKILLS, ABILITIES AND QUALIFICATIONS

You’ll really stand out for this role if you…

• Are detail oriented and enjoy working with data
• Have experience using EveryAction or a similar CRM system in a development setting.
• Have supported multi-channel fundraising campaigns, including online giving and peer-to-peer fundraising.

● Enjoy building systems, spreadsheets, or processes that streamline donor engagement.

● Are skilled in graphic design platforms (e.g. Canva, Adobe) for donor-facing materials.

● Bring a solutions-oriented mindset and strong commitment to confidentiality and accuracy.

EEO Statement

Covenant House Pennsylvania is committed to cultivating an inclusive space that affirms and celebrates the diverse backgrounds, learned and lived expertise, whole identities, and individual perspectives of our staff.

Covenant House Pennsylvania provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.