Temporary Housing Coordinator, Housing Justice Helpline

The Legal Aid Society’s Civil Practice is seeking a Temporary Housing Coordinator to join the Housing Justice Unit in the Intake & Helplines team. Reporting to the Director of Innovative Housing Initiatives and Director of Intake, the Temporary Housing Coordinator will work with the Housing/Housing Benefits Supervising Attorneys; Office Managers and their teams; case handlers; and the Civil Grants & Contracts Team to ensure quality assurance for all housing and related benefits cases in the borough. The Temporary Housing Coordinator will also work with the Housing Director, Housing Data Manager, Housing/Housing Benefits Supervising Attorneys, Grants & Contracts, and the Office Management team to establish efficient systems for data collection and updates.

This position is funded through a temporary grant, and the continuation of the position is dependent on funding availability. The position is funded for an initial period of 12 months, with the possibility of extension based on continued funding and project needs, though continued employment is not guaranteed. If funding is not continued, the Temporary Housing Coordinator’s will be eligible to apply for other internal positions or considered for a transfer into a comparable position.

ESSENTIAL DUTIES/RESPONSIBILITIES

Intake and Data Responsibilities

• Oversee and ensure collection of data for grants/contracts
• Responsible for downloading, cleaning, and formatting weekly call data from the intake platform to prepare it for analysis in Excel
• With Office Management team ensure that all cases are entered in a timely manner
• Periodically update the housing team on any changes or updates in data collection required for housing grants
• Once registered, work with the case handlers to ensure that all cases are timely updated with data required for grants management including accurate service levels, completed DHCI (Declaration of Household Composition and Income) forms when applicable, and other information needed to establish eligibility and outcomes
• If applicable, work with case handlers to upload all documents needed for programmatic audits in the case management system before case closing
• Responsible for overall quality assurance in the case management system including cross-refencing LAS data with OCA data and NYSCEF (New York State Court Electronic Filing System); finding any duplicate cases or clients; ensuring that all cases where case work is complete have been closed, etc.
• Following up with and/or interviewing clients to obtain information needed to properly enter and/or update cases, as needed
• Utilize Microsoft 365 and its apps (Microsoft Forms, etc.,) as useful tools for creating or innovating efficient data-tracking systems
• Provide input into performance evaluations of staff

Professional Development and other duties as assigned

• Participate in continuous professional development
• Continuously learn about forms of bias in the workplace and demonstrate affirmative behaviors that support an inclusive work environment
• Other duties as assigned

QUALIFICATIONS

Required qualifications:

• Bachelor’s degree or an equivalent combination of 4+ years of post-secondary education and work experience

Preferred qualifications:

• Bachelor’s degree
• Previous administrative experience

KNOWLEDGE, SKILLS AND ABILITIES

Position Based Knowledge, Skills, and Abilities:

• Ability to work in a team setting including strong communication and follow-up skills
• Experience working in a fast-paced environment
• Ability to manage relationships and effectively communicate with Office management team; case handlers; and Civil G&C team
• Highly self-motivated and able to work independently
• Demonstrated ability to accurately and quickly gather data, compile information, and keep accurate records
• Excellent organizational skills
• Excellent computer skills including Office 365 and all Microsoft Office programs, especially Microsoft Excel (pivot tables, etc.), and demonstrated ability to work with databases
• Excellent judgement, including ability to handle sensitive or confidential information
• Ability to multitask

Organizational Knowledge, Skills, and Abilities:

• Commitment to Legal Aid Society’s mission to secure equal justice before the law for all New Yorkers 
• Interpersonal and communication skills that enable healthy and productive working relationships
• Ability to perform duties with the highest regard for confidentiality, integrity, and respect
• Commitment to Legal Aid Society’s mission and values

Physical, environment, travel, and other duties required:

• Mostly sedentary, significant time using a computer and monitor; communicating and meeting using video
• Requires occasional or frequent physical movement to perform essential job functions which may include, bending, reaching, pulling, pushing, standing or walking for long periods of time, accessing small spaces 
• May or will require travel within NYC, across the five-borough region

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range: $75,782 - $80,782

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice. To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Cover Letter
• Resume

For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues. Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.

Location

Manhattan - Civil Practice Lower Manhattan Neighborhood Office