Debt Court Guide

Consumer Debt Court Guide

Do friends and family consider you to be passionate about helping others and friendly? Are you driven to empower individuals facing a debt crisis in municipal court?

This position might be for you!

As a Consumer Debt Court Guide at Clarifi you will act as a support for Philadelphians navigating consumer debt lawsuits in Philadelphia’s Municipal Court, providing neutral information and guidance for clients navigating the court system. Working inside Municipal Court, you will offer in-person supportive services, equipping defendants with the information and resources they need to confidently seek the best possible outcome. With a people-first mindset, you will inspire and equip clients to overcome any fear or confusion they may be experiencing regarding their day in court.

To learn more about the different ways Clarifi supports clients, including the BenePhilly Helpline, please see https://www.clarifi.org/what-we-do/

Clarifi envisions a world where pathways to financial wellness are accessible to everyone. Our team members are change agents in the communities we serve, each dedicated to empowering individuals to achieve financial resilience and positively impacting their communities. We recognize historic inequities and strive to reverse the systemic effects on marginalized communities. We are dedicated to serving the many diverse communities that make up Philadelphia and the Delaware Valley. To learn more about what motivates us please visit https://www.clarifi.org/who-we-are/

At Clarifi, our people are our power, they’re passionate about helping families across the Delaware Valley to reach their financial goals. We are personal finance and housing experts, we are also connectors, helping clients access financial guidance and community organizations to achieve personalized goals. Learn more about our team at https://www.clarifi.org/who-we-are/team-members/

Clarifi wholeheartedly believes a strong organization is based on the foundation of diverse groups of team members. We believe deeply in employees not only bringing their whole selves to work each day, but also feeling comfortable being their authentic self. We encourage people from each and every background and walk of life to apply for opportunities for which they are passionate about and meet the qualifications.

Ideal candidates for this role have:

• 3 years’ experience in customer service, financial support, legal support, or related field
• Knowledge of legal aid systems and court procedure preferred but not required
• Fluency in English required; Spanish fluency is preferred
• Proficiency with Office 365, client management software, and web-based applications

Day to Day Tasks:

In-Person Court Guidance

• With the help of partners and premade training materials, maintain subject matter expertise and up-to-date knowledge of Municipal Court procedures.
• Greet clients in court, explain court procedures in plain language, and help clients connect with court accommodations (disability, language services, etc.).
• Offer clear and neutral information about court processes, potential outcomes, and available options, helping defendants understand their rights and next steps.
• Connect clients with legal services, financial counseling, and community-based support to address immediate needs and longer-term stability.
• Document general patterns in court processes and share insights to inform evaluation and continuous improvement.
• Build professional relationships within Municipal Court, ensuring a close connection between Court staff and Clarifi.

Remote Client Support

• After initial intake is completed by Program Navigators, follow up via phone and email to advise client on next steps, esp. regarding upcoming court dates.
• Maintain and update client accounts with precision and care, logging which clients plan to attend court on which days.
• Clearly communicate available options and connect clients to valuable community resources, including legal aid when necessary.
• Managing a low-volume call flow (5to10calls/day) during remote and/or Center City hours.

Administrative

• Support program outreach by contributing to broader engagement to strengthen program reach and impact.
• Perform system functions related to client records and data management.
• Represent Clarifi at workshops and community events as needed.
• Compose professional correspondence and presentations.
• Execute special projects and assignments as directed.

Physical Demands:

There are no special physical demands required by this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• This position is based at both Philadelphia Municipal Court (1339 Chestnut St, Phila, PA 19107) and Clarifi’s Center City office (1635 Market St, Phila, PA 19103) and requires travel within Philadelphia and Southeastern PA as needed.
• Work schedule: Monday–Friday 8:30AM – 5PM
• Full-time, in-person role required, with limited flex hours.
  • Court Guide will work in-person at Municipal Court from 8:30AM until Court closes (varies, most oftenbetween12PM – 5PM), Monday – Friday.
  • Court Guide will finish the workday at Clarifi Center City office or remotely from home, depending on schedule.

Clarifi reserves the right to change this description at any time. Clarifi practices the concept of equal employment opportunities with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship. Clarifi is an equal opportunity employer committed to creating and maintaining a diverse workforce.

Clarifi offers:

• A full-time, long-term position
• Awesome benefits
• A wonderful location: 1635 Market Street, 5th Floor Philadelphia, PA 19103
• A Monday - Friday schedule with evenings and Saturdays as needed
• Hybrid work available
• Close-knit team that operates efficiently and with energy
• An opportunity to impact families positively by connecting them with services we provide

English fluency is mandatory

Bilingual/Spanish fluency is a plus!