Operations Manager

Position overview: We're beginning a process improvement initiative for our story publishing workflow. The operations manager will work with our volunteer editors and outside experts to develop a more streamlined and efficient process. Then, over the following year, the volunteer will help us implement the new process.

Time commitment: The ideal candidate can commit to volunteering for at least a year, with weekly hours ranging from 2 to 6, as needed.

Communications: As a small team of dedicated volunteers working remotely, we rely on a variety of online tools to communicate with each other. This includes Slack for discussions, Zoom for meetings, Trello for project management, Google Drive for sharing documents, and a few shared mailboxes for organization-related emails.

Your responsibilities:

• Work with our external process-improvement experts to develop a new story publishing process.
• Help us adopt the new process into our daily work.
• Identify technology or platforms to improve efficiency and/or productivity, if needed
• Ensure process documentation is up to date, accurate, and easy to understand
• There will be opportunities to evaluate and streamline other processes within the organization

Your qualifications:

• The ideal candidate’s workday overlaps with Pacific through Eastern time zones
• Experience in operations, project management, or process improvement
• Experience with non-profit organizations strongly preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent interpersonal and English language communication abilities
• Proficiency with workflow-management tools and platforms
• Prior experience working with a remote team using Slack, Zoom, Trello, and Google Drive
• Bonus: Strong passion for the mission and values of Better Because Collective

You’ll be able to:

• Grow your professional skill set, expand your portfolio, and enhance your resume to include a recommendation from the Executive Director
• Join a dedicated team of passionate volunteers who share the same commitment to helping others while producing high-quality work
• Support the publication of inspirational personal narratives about growth from trauma to help others find comfort and healing