Angle Lake Front Desk Volunteer

Role Summary: The Front Desk Volunteer serves as the first point of contact for visitors, clients, and community members. This role is essential for creating a welcoming and professional environment while providing administrative and clerical support to staff.

Key Responsibilities:

• Greet and check in visitors in a friendly and professional manner
• Answer phone calls and route them to appropriate staff or take messages
• Provide basic information about the organization’s services and programs
• Monitor visitor sign-in/out procedures for security and safety
• Assist with light administrative tasks
• Maintain a clean and organized front desk area
• Support staff with scheduling appointments or distributing forms

Qualifications and Skills:

• Strong interpersonal and communication skills
• Dependable, punctual, and professional demeanor
• Comfortable using phones, computers, and office equipment
• Ability to handle confidential information with discretion
• Basic computer literacy
• Friendly and calm under pressure
• Speakers of other languages are highly encouraged but not required. (Arabic, Dari, French, Tigrinya, Amharic)

Requirements:

• Completion of all onboarding paperwork and training
• Background check required
• Volunteers must be 18 years of age or older
• Commitment to volunteering once a week for 4 hours for 6 months
• Record hours volunteered and submit to LCSNW staff at the end of each month
• Disclosure of any dual relationships. Volunteer interacts with clients outside of LCSNW setting