Administrative Clerk Volunteer - Malden

General Description of Role:

ABCD’s Energy Department offers a variety of programs to help households pay heating bills, and access weatherization measures and effective and cost- efficient heating systems. Additionally, ABCD works with utility companies, local businesses, and residents to offer green energy services and education. These partnerships ensure that low-income residents have access to the information and services they need to keep energy costs low and help the environment.

Duties/Responsibilities:

• Record receipt of client documentation and assist in filing.
• Help organize and maintain client files.
• Perform light data entry using program software.
• Communicate with clients on the phone to provide basic information about the application process, as needed.
• Provide general support to office staff.

Skills & Qualifications:

• Strong oral and written communication skills.
• Strong organizational skills, with emphasis on detail.
• Ability to handle large volumes of paperwork.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.