Data and Feedback Analyst

Data & Feedback Analyst (Remote/Unpaid Volunteer)

Join Empowered Futures as a Data & Feedback Analyst and help shape the future for emerging adults as they transition into adulthood. We are a forward-thinking nonprofit committed to building confident, emotionally intelligent, and resourceful young adults through self-empowerment, mentorship, and community support.

Empowered Futures is seeking a forward-thinking and tech-oriented Data & Feedback Analyst to collect, analyze, and interpret qualitative and quantitative data from multiple feedback channels to drive strategic decision-making and ensure information is communicated to internal teams to enhance product, service, and operational performance.

Key Responsibilities

Data & Feedback Collection

• Gather and manage structured and unstructured feedback from surveys, interviews, support tickets, CRM systems, social platforms, and internal tools.
• Design and optimize surveys, forms, and other data-gathering mechanisms.
• Maintain data integrity and ensure consistent collection workflows.
• Analysis & Insight Generation
• Clean, organize, and analyze datasets using statistical and analytical tools.
• Identify trends, correlations, and sentiment patterns across customer or user feedback.
• Conduct root-cause analysis to uncover systemic issues and opportunities.
• Create dashboards, reports, and visualizations that communicate insights clearly to stakeholders.

Collaboration & Reporting

• Partner with Product, Operations, Customer Experience, and Strategy teams to translate insights into actionable recommendations.
• Present findings through regular business reviews and ad-hoc deep-dive analyses.
• Prioritize feedback themes and support the development of improvement roadmaps.

Process Improvement

• Continuously refine feedback collection processes and analytics methodologies.
• Evaluate and implement tools that enhance data analysis, automation, and reporting.
• Ensure compliance with data governance and privacy requirements.

Required Qualifications

• Bachelor’s degree in Data Analytics, Statistics, Business, Economics, Psychology, or related field.
• 2–4+ years of experience in data analysis, user research, customer insights, or similar functions.
• Proficiency with analytics tools such as Excel/Google Sheets, SQL, Python/R, or BI platforms (Tableau, Power BI, Looker, etc.).
• Strong ability to interpret both numerical and qualitative data.
• Experience with survey tools (Qualtrics, SurveyMonkey, Typeform) is a plus.
• Excellent communication skills with the ability to translate data into compelling stories.

Preferred Qualifications

• Experience working with feedback management platforms (e.g., Zendesk, Medallia, Jira).
• Background in customer experience, product analytics, or operations.
• Familiarity with text analytics, sentiment analysis, or natural language processing.
• Knowledge of experimentation methodology (A/B testing, controlled trials).

Benefits:

• Empowering emerging adults with their growth and development
• Innovating the movement towards mental wellness
• Collaboration with multidisciplinary senior board members
• Growing your professional network
• Room for advancement and growth within the organization

Join our team and make a meaningful impact on the lives of young adults while shaping a brighter future for mental health and well-being. Together, we can inspire hope and create lasting change. Apply now!

This is a part-time, remote, and unpaid volunteer position (7-10 hours per week).