Computer Lab Assistant

Lab Hours of Operations: Mondays - Thursdays from 9 AM - 3 pm. Multiple volunteers are needed so folks can take shifts

Position Description: Lab Assistants help students during regularly scheduled computer lab times. Students utilize the lab for language learning software, job search, homework, cashiering, customer service practice, and more.

Primary Responsibilities:

• Supervise the computer lab during your scheduled shift.
• Language Learning Lab:
• Help students log on/off computers and language learning software
• Answer questions regarding language learning software functionality

Career Building Support:

• Assist students with WorkSource job search resources
• Help students with online job search
• Support students with cover letters and resume

Keyboarding Support:

• Help students log on/off computers
• Answer questions regarding correct typing techniques

General Computer Support:

• Help students log on/off computers.
• Support students if they have any questions regarding their homework

Roles and responsibilities vary slightly by Job Training and Education Center location

Other assignments as needed

Reports to: Center Manager or Volunteer Supervisor

Role Requirements & Abilities:

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds, or an interest in learning about it
• Ability to flex communication style to multiple cultural environments
• Excellent written and verbal communication skills, and ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities
• A solid understanding of, or interest in learning about, cultural humility and cultural responsiveness
• Reliable, punctual, and consistent
• Patient, understanding, and caring
• Strong listening skills
• Strong computer skills