Volunteer Operations Manager (Volunteer Utilization, Coordination & Lifecycle Management) – Volunteer Leadership Role

Volunteer Operations Manager (Volunteer Utilization, Coordination & Lifecycle Management)

The Donovan’s Venom

Remote | Operations | Volunteer Management Role

We’re Building — And Volunteers Are the Engine

The Donovan’s Venom runs on volunteers.

More people.

More roles.

More capacity.

But without structure—

volunteers become underutilized.

We are seeking a Volunteer Operations Manager to ensure volunteers are effectively onboarded, assigned, supported, and retained across the organization.

Because bringing people in isn’t enough.

You have to use them well.

The Role

This role is responsible for managing how volunteers are assigned, utilized, and supported across programs and teams.

You will ensure volunteers are placed correctly, engaged consistently, and contributing effectively.

You are not just coordinating volunteers.

You are managing the operational engine behind them.

This role operates across HR, programs, and operations, ensuring volunteers are aligned with organizational needs.

What You’ll Own

Volunteer Assignment & Utilization

• • Match volunteers to roles based on:
  • Skills
  • Availability
  • Organizational needs
  • Ensure volunteers are actively contributing

Volunteer Lifecycle Management

• • Support the full volunteer lifecycle:
  • Onboarding
  • Active engagement
  • Transitions/offboarding
  • Ensure a structured and consistent experience

Capacity Planning & Workforce Coordination

• • Identify volunteer needs across teams
  • Ensure proper coverage and support
  • Align volunteer capacity with organizational priorities

Cross-Functional Coordination

• • Work with:
  • HR (recruitment & onboarding)
  • Programs (placement & execution)
  • Operations (workflow alignment)
  • Ensure volunteers are integrated into teams

Engagement & Retention

• • Monitor volunteer engagement levels
  • Identify and address drop-off or disengagement
  • Improve retention through structure and communication

Tracking & Reporting

• • Track volunteer:
  • Assignments
  • Activity
  • Utilization
  • Provide visibility into capacity and performance

Process Development & Standardization

• • Build and improve processes for:
  • Volunteer placement
  • Tracking
  • Engagement
  • Ensure consistency across the organization

Communication & Coordination

• • Maintain clear communication with volunteers and teams
  • Ensure expectations are understood
  • Support alignment and accountability

Problem-Solving & Gap Management

• • Identify gaps in volunteer coverage or utilization
  • Reassign or adjust as needed
  • Ensure continuity in operations

Continuous Improvement

• • Improve how volunteers are used across the organization
  • Strengthen systems and workflows
  • Support scaling of volunteer operations

Who This Is For

This role is for someone who:

• • Thinks in people, systems, and utilization
  • Is highly organized and detail-oriented
  • Can manage multiple moving parts
  • Has strong communication and coordination skills
  • Thrives in a fast-moving, cross-functional environment

Qualifications

Required

• • 3–5 years of experience in:
  • Operations
  • Volunteer management
  • Workforce coordination
  • Strong organizational and communication skills
  • Experience managing multiple workflows or people

Preferred

• • Experience in nonprofit or volunteer-based organizations
  • Experience in remote teams
  • Familiarity with tracking or workforce tools

Commitment

• • 10–15 hours per week
  • Flexible schedule (aligned to volunteer and operational needs)
  • Participation in coordination meetings required
  • Fully remote

What You’ll Gain

• • Experience managing volunteer operations at scale
  • Exposure to cross-functional coordination
  • Opportunity to build systems for people and capacity
  • Development in operations and leadership

Application Requirements (Read Carefully)

We are building — and operating in real time.

To ensure alignment:

• • You must be able to start within 14 days
  • You must complete the full application
  • You must be ready to contribute immediately

Important Disclaimer

This is a volunteer management role.

We are onboarding individuals who are ready to contribute immediately.

Please only apply if you are prepared to begin within the next 14 days.