E-Commerce Specialist (Volunteer)

E-Commerce Specialist (Volunteer)

Organization: Mentor A Promise (MAP)

Location: Remote

Type: Volunteer

About Mentor A Promise

Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. We believe every child deserves a promise kept — and we work every day to make that promise real.

MAP’s fashion initiative, Thread & Promise, uses apparel and design to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope.

Role Overview

We are seeking a Volunteer E-Commerce Specialist to support the setup, management, and optimization of Thread & Promise’s online store. This role will focus on product uploads, listings, customer experience, and backend operations to ensure the store is functional, user-friendly, and aligned with MAP’s mission. The ideal candidate is detail-oriented, tech-savvy, and excited about applying their skills to socially impactful fashion.

Key Responsibilities

• Upload and maintain product listings with accurate descriptions, images, and pricing
• Ensure smooth functionality of the online storefront (Shopify, Squarespace, WooCommerce, or similar)
• Monitor inventory, orders, and customer inquiries
• Collaborate with design and communications teams to align listings with brand voice
• Optimize product pages for SEO and user experience
• Track sales and traffic data, providing reports and recommendations
• Support promotions, campaigns, and product launches

Requirements

• Experience in e-commerce operations or online store management
• Familiarity with e-commerce platforms such as Shopify, Squarespace, or WooCommerce
• Strong attention to detail and organizational skills
• Basic knowledge of SEO and digital marketing practices
• Ability to troubleshoot and solve technical or operational issues
• Commitment to MAP’s mission and values

Preferred Skills

• Experience working with nonprofit or social enterprise e-commerce projects
• Familiarity with Google Analytics, SEO tools, or digital merchandising
• Knowledge of graphic design tools (Canva, Photoshop, or similar) for product imagery
• Customer service or CRM experience

What You’ll Gain

• Hands-on experience managing e-commerce operations for a mission-driven brand
• Opportunities to strengthen technical, operational, and digital marketing skills
• Collaboration with a creative and passionate team
• A portfolio project that demonstrates impact through digital retail
• Letters of recommendation and professional references for future opportunities

How to Apply

Interested candidates should apply directly through Idealist.

Help us bring Thread & Promise to life online, where every purchase carries a story of mentorship, resilience, and hope.