Chief of Staff (Volunteer)

Chief of Staff (Volunteer)

PromiseOperations | Leadership Operations, Strategic Coordination & Executive Support

Organization: Mentor A Promise (MAP)

Location: Remote with NYC-based collaboration as needed

Commitment: Approximately 5–10 hours per week

Type: Volunteer Leadership Role

Minimum Commitment: 6-month commitment required

Reports To: Assigned Chief or Senior Leader

About Mentor A Promise

Mentor A Promise (MAP) is a NYC-based nonprofit organization serving children and youth ages 5–18 experiencing housing instability through mentorship, literacy, social-emotional learning, educational enrichment, workforce development, creative opportunity, housing innovation, advocacy, and community-centered support.

As MAP continues to grow, strong leadership coordination becomes essential to ensuring that strategic priorities are executed effectively and that teams remain aligned around the organization's mission.

Role Overview

The Chief of Staff serves as a strategic partner and operational extension of an assigned Chief or Senior Leader.

This role helps increase leadership effectiveness by supporting planning, execution, communication, project coordination, and organizational follow-through.

The Chief of Staff works closely with their assigned leader to help manage priorities, coordinate initiatives, facilitate collaboration, track progress, and ensure that important projects continue moving forward.

This role is ideal for individuals who enjoy organizing complex initiatives, supporting leaders, improving systems, and transforming ideas into action.

Potential Assignments

A Chief of Staff may be assigned to support:

• Chief Program Officer
• Chief of Content & Storytelling
• Chief Product & Technology Officer
• Chief of Advocacy, Policy & Public Engagement
• Chief Human Resources Officer
• Chief Legal Officer & General Counsel
• Chief of Education, Curriculum & Learning
• Chief of Digital Governance & Infrastructure
• Chief Marketing & Brand Officer
• Chief Measurement & Impact Officer

Key Responsibilities

Leadership Support

• Serve as a trusted strategic partner to an assigned Chief or Senior Leader
• Assist with departmental planning and execution
• Help organize priorities and strategic initiatives
• Support leadership decision-making through coordination and research
• Maintain visibility across key departmental activities

Project & Initiative Management

• Track departmental projects and strategic initiatives
• Monitor milestones, deliverables, and timelines
• Coordinate follow-up actions and accountability measures
• Help identify and address operational bottlenecks
• Support successful execution of leadership priorities

Meeting & Communications Management

• Coordinate departmental leadership meetings
• Develop agendas and meeting materials
• Document action items and key decisions
• Prepare summaries, reports, and updates
• Support communication across teams and stakeholders

Cross-Functional Collaboration

• Facilitate collaboration across divisions and departments
• Support cross-functional initiatives and projects
• Coordinate information sharing among teams
• Help strengthen organizational alignment and communication

Organizational Effectiveness

• Improve systems, workflows, and operational processes
• Support strategic planning efforts
• Assist with dashboard development and progress tracking
• Promote accountability and execution across leadership initiatives

Preferred Qualifications

• Experience in project management, operations, business administration, nonprofit leadership, consulting, communications, organizational development, or related fields
• Strong organizational and time-management skills
• Exceptional written and verbal communication abilities
• Ability to manage multiple priorities simultaneously
• Strong problem-solving and critical-thinking skills
• High level of professionalism, discretion, and judgment
• Ability to work independently and collaboratively

Why This Role Matters

Effective leaders require strong operational support.

The Chief of Staff helps create clarity, coordination, and momentum behind the work of MAP's leadership teams.

By supporting planning, execution, communication, and accountability, this role helps ensure that organizational priorities translate into meaningful impact for children and families.

Volunteer Expectations

• Approximately 5–10 hours per week
• Minimum 6-month commitment
• Maintain timely and professional communication
• Collaborate through MAP systems and communication platforms
• Support MAP's safeguarding, trauma-informed, and mission-centered culture
• Maintain confidentiality regarding organizational matters

What You'll Gain

• Direct experience working alongside senior nonprofit leaders
• Exposure to executive-level decision-making and strategy
• Opportunity to support high-impact organizational initiatives
• Professional references and letters of recommendation
• Leadership development and project management experience
• Meaningful impact supporting children and families experiencing housing instability

How to Apply

Interested candidates should apply directly through Idealist and include their resume and cover letter.

Please indicate which leadership area or Chief you are most interested in supporting.

Help strengthen the leadership systems that help Mentor A Promise fulfill its mission.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.