Serve as a Liaison with Children's Hospital! (Must be 55+)

Become an AmeriCorps Seniors RSVP Volunteer and serve with the Children's Hospital - You must be age 55 or over.

Customer Service Role

OBJECTIVE:

• To assist with wayfinding throughout the hospital
• To assist with deliveries from outside vendors to the various areas of the hospital
• To assist the gift shop with deliveries to the inpatient units

QUALIFICATIONS/COMPETENCIES:

• Possession and demonstration of excellent customer service skills
• Willingness to learn hospital campus, stay helpful and busy during your shift, and approach and guide our patients and families using hospital guide and fellow volunteers.
• Attention to detail for deliveries to patients and families

TRAINING DONE ON-SITE BY DEPARTMENT:

• Orientation to the Customer Service position by Patient Navigators
• Gift Shop orientation (including delivery procedures and protocols) to be completed by Gift Shop Staff

• BOUNDARIES (do’s and don’ts):
• Follow hospital guidance regarding patient inquiries and respecting confidential information.
• Treat Gift Shop customers respectfully and politely.
• Volunteers should not escort patients and families to the parking garage
• Volunteers should not discuss a patient’s condition or verbalize assumptions or opinions on patient conditions or visitor inquires.

EXPLAIN THE DAILY PRINCIPAL DUTIES OF THE VOLUNTEER IN DETAIL:

• Assist with wayfinding throughout the hospital
• Complete online and phone order purchase deliveries to patient rooms from the Gift Shop
• Assist with deliveries to patient and families from outside vendors
• Respond to phone calls via Spectralink phone for inquiries
• Assisting the Center for Families as needed

PHYSICAL DEMANDS:

• Standing for an extended period of time
• Lifting up to 20 pounds

COMPETENCIES:

1. Interpersonal communication skills
2. Ability to accept and respect cultural difference
3. Ability to move throughout the hospital independently
4. Skill following instructions

ESSENTIAL FUNCTIONS:

1. Ability to work independently
2. Ability to exercise patience and understanding in stressful situations
3. Ability to communicate clearly to others and understand instructions

Watch our video to learn more: AmeriCorps Seniors