Aftercare Administrative Assistant (Hybrid)

Aftercare Administrative Assistant

Hybrid Volunteer Opportunity

Dogs Matter is a unique and innovative 501(c)(3) organization whose mission is to provide the needed services and support to gain long-term sobriety and stability and provide a healthy and loving environment for their pet. Dogs Matter is the only non-profit agency in Texas offering free temporary foster care placement and aftercare support services specifically for pets of people with addictions receiving substance abuse treatment.

Dogs Matter has become a department of Dallas Pets Alive (DPA). With over 350 Volunteers on more than 10 teams, we have numerous opportunities for you to join our mission. By dedicating your valuable time to Dogs Matter, you directly impact our ability to achieve our organizational goals in a fun and supportive community. To learn more about Dogs Matter visit https://www.dogsmatter2.org/

Are you an organized multitasker with a caring heart and a knack for making things run smoothly? As our Aftercare Administrative Associate, you'll support clients transitioning from treatment by managing essential medical admin tasks, processing orders for food and supplies, and working closely with our recovery coaches. You'll be the reliable behind-the-scenes helper whose work makes a major difference in the next chapter in our clients’ journeys.

About Dogs Matter: https://www.dogsmatter2.org/

About Dallas Pets Alive: https://dallaspetsalive.org

Team: Dogs Matter

Location: Hybrid, local to the Dallas-Fort Worth area

Time Commitment: 2-5 hours a week

Compensation: This is a Volunteer Position with no monetary compensation.

Reports to: Lead Recovery Coach and/or Director of Operations

Works with: This role requires collaboration with our clients, Recovery Coaches, and the Dogs Matter team.

Primary Responsibilities:

• Medical Admin Assistance : Maintain and update records, schedule follow‑up appointments, and manage healthcare-related correspondence. Ensure accuracy and confidentiality in all documentation.
• Order Processing & Inventory Support: Process orders for essential food and supplies—tracking inventory, placing orders, and ensuring timely deliveries to help clients stay focused on their recovery.
• Collaboration with Recovery Coach: Work in tandem with the recovery coach to coordinate care tasks and support smooth client transitions.
• Administrative Organization: Help manage schedules, track supplies, handle administrative errands, and support reporting or documentation needs to keep the aftercare program running smoothly.
• Client Interaction Support: Field basic client inquiries, provide information on food/supply delivery schedules, and assist with administrative needs that help reinforce a caring, supportive environment.

Qualifications/Skills:

• Handle confidential and sensitive information with professionalism, discretion, and integrity
• Passionate about the Dogs Matter mission and supporting clients with empathy, respect, and grace
• Reliable and responsive, with the ability to respond to client needs within 48 hours during scheduled hours
• Collaborative, supportive, and team-oriented
• Excellent verbal and written communication skills
• Prior experience in medical admin, aftercare coordination, client support, or familiarity with recovery environments is a plus!
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare
• Must be at least 18 years of age

What we look for in our Volunteers:

• Commitment to DPA!’s mission and values.
• Excellent oral and written communication skills to maintain professional-level correspondence at all times.
• A motivational, can-do attitude to represent DPA! in a positive manner to our supporters and the public.
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner.
• A love for animals and dedication to the cause of animal welfare.
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare.

Our Commitment to You:

Dallas Pets Alive! champions a world where:

1. Both ends of the leash are respected and honored. All individuals are treated with dignity, compassion, and understanding.
2. We treat all living beings as they wish to be treated.

DPA is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We will lead with positive intent and foster inclusivity and belonging in all that we do. DPA! has a zero-tolerance discrimination policy. Unfair or prejudicial treatment of people and groups based on characteristics such as race, gender, age, or sexual orientation will not be tolerated.

To be considered for this position, please complete our Official Volunteer Application at https://dallaspetsalive.org/volunteer/volunteer-application/

For general information about volunteering, visit https://dallaspetsalive.org/volunteer/

Dallas Pets Alive! is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We are committed to providing equal opportunity and reasonable accommodation. To request reasonable accommodation, contact volunteer@dallaspetsalive.org.