Summa Akron Campus Patient/Guest Ambassador

Summary of Position: Provide Service Excellence by providing compassionate support to families; assist families with resources available; greet visitors and assist them with directions; escort patients and guests through the hospital to their destination, as needed.

Nature and Scope: Ambassador assignments may be available in Central Lounge or Same Day Surgery

Training:

• Must attend Volunteer Orientation
• Position-specific training will be provided by assignment coordinator

Availability:

• Days: Monday thru Friday
• Time Slots: 4 hour shifts between 8am- 9pm; schedules will vary depending on department assignment

Specific Duties:

• • Provide compassionate support to families in needs during critical situations with patients
• Talk to families waiting to ensure their needs are met. Such as coffee, wayfinding to food areas, access to clergy, access the internet, reading patient tracker board
• Escort patients and guest, as needed
  • Other duties, as assigned

Requirements:

• Must pass criminal background check
• Must pass tuberculosis and immunization screening
  • Ability to take instructions and communicate effectively with staff, patients and families
  • Ability to communicate effectively in both oral and written forms
  • Ability to behave in a mature, positive manner and have a service-oriented attitude
  • Ability to communicate clearly in English
  • Ability to provide culturally competent and sensitive service for others
  • Ability to show initiative, be flexible and volunteer independently
  • Ability to have knowledge of the building in order to escort patients, families, visitors and patients to the appropriate area of the facility
• Ability to protect the privacy and confidentiality of all patients and guests
• Ability to be dependable and organized
• Ability to have a professional attitude and appearance at all times\

Physical Requirements: Light: Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously.

• Light Sitting
• Must be able to stand for long periods of time
• Moderate Walking, ability to escort and transport patients in wheelchairs

Volunteer Benefits:

• Opportunity to observe a healthcare setting
• Opportunity to learn new skills
• Reference source for future endeavors