Intake Coordination Volunteer

Organization: Words Are Rich Foundation

Reports To: Director of Operations

Position Type: Volunteer (Transition to Paid Role as Funding Allows)

Role Overview

The Intake Coordinator is the primary point of contact for participants and families, responsible for managing enrollment, communication, and onboarding processes. This role ensures a smooth and professional experience from initial inquiry to program entry.

Primary Responsibilities

Intake & Enrollment Management

• Review incoming applications and inquiries
• Respond to participants and families within 48–72 hours
• Guide applicants through enrollment process
• Ensure all required documentation is completed

Communication & Support

• Serve as main contact for parents and participants
• Provide program information and answer questions
• Follow up on incomplete applications

Data Management & Tracking

• Maintain accurate participant records
• Track enrollment status and updates
• Organize intake data within system

Collaboration & Coordination

• Communicate with Program Manager and leadership
• Coordinate participant onboarding with Director of Operations
• Support program readiness by confirming enrollment numbers

Safety & Compliance

• Ensure all required forms are completed
• Maintain confidentiality of participant information

Required Qualifications

• Strong communication skills
• Organization and attention to detail
• Ability to manage multiple tasks

Preferred Qualifications

• Experience in administration or customer service
• Experience working with families or youth

Personal Qualities We Value

• Professionalism
• Empathy and patience
• Reliability and consistency
• Strong follow-through

Time Commitment

• Flexible administrative hours
• Consistent follow-up and communication

Growth Opportunities

✔ Administrative leadership experience

✔ Advancement into program coordination roles

✔ Paid administrative opportunities as funding grows

Why This Role Matters

The Intake Coordinator ensures participants are properly onboarded, setting the foundation for program success and engagement.