Nonprofit
Intake Coordination Volunteer
Details
Description
Organization: Words Are Rich Foundation
Reports To: Director of Operations
Position Type: Volunteer (Transition to Paid Role as Funding Allows)
Role Overview
The Intake Coordinator is the primary point of contact for participants and families, responsible for managing enrollment, communication, and onboarding processes. This role ensures a smooth and professional experience from initial inquiry to program entry.
Primary Responsibilities
Intake & Enrollment Management
- Review incoming applications and inquiries
- Respond to participants and families within 48–72 hours
- Guide applicants through enrollment process
- Ensure all required documentation is completed
Communication & Support
- Serve as main contact for parents and participants
- Provide program information and answer questions
- Follow up on incomplete applications
Data Management & Tracking
- Maintain accurate participant records
- Track enrollment status and updates
- Organize intake data within system
Collaboration & Coordination
- Communicate with Program Manager and leadership
- Coordinate participant onboarding with Director of Operations
- Support program readiness by confirming enrollment numbers
Safety & Compliance
- Ensure all required forms are completed
- Maintain confidentiality of participant information
Required Qualifications
- Strong communication skills
- Organization and attention to detail
- Ability to manage multiple tasks
Preferred Qualifications
- Experience in administration or customer service
- Experience working with families or youth
Personal Qualities We Value
- Professionalism
- Empathy and patience
- Reliability and consistency
- Strong follow-through
Time Commitment
- Flexible administrative hours
- Consistent follow-up and communication
Growth Opportunities
✔ Administrative leadership experience
✔ Advancement into program coordination roles
✔ Paid administrative opportunities as funding grows
Why This Role Matters
The Intake Coordinator ensures participants are properly onboarded, setting the foundation for program success and engagement.
Location
Associated Location
Foundation For Recovery
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