Volunteer Engagement & Retention Specialist

About Surmount

At Surmount, we envision a future where every person, regardless of their circumstances, has the tools and support needed to make positive choices, overcome challenges, and build a life of purpose and fulfillment. We connect New Yorkers with essential resources and programs that empower them to overcome challenges, build resilience, and uplift their communities.

Position Overview

Are you a "people person" who loves building community? Surmount is seeking a Volunteer Engagement & Retention Specialist to ensure our volunteers feel valued, heard, and empowered. You will be the bridge between our mission and the people who make it happen, helping us foster a culture where everyone can thrive.

Key Responsibilities

• Listen & Learn: Conduct monthly "pulse-check" outreach to volunteers to gather feedback on their experience.
• Advocate: Identify common pain points and brainstorm creative solutions with the People & Culture Manager.
• Celebrate: Help design and execute volunteer appreciation initiatives (e.g., shout-outs, virtual coffee chats, or recognition spotlights).
• Collaborate: Work with program leads to ensure volunteer communication is clear, consistent, and welcoming.

Qualifications

• High level of empathy and excellent active listening skills.
• Strong written and verbal communication.
• Ability to handle feedback with professionalism and a "growth mindset."
• Reliable and able to commit to 5 hours per week.