Senior Account Director

Position Description

The Senior Account Director is the primary relationship manager for one or more clients, provides

strategic direction for clients and is responsible for in-depth knowledge of accounts.  This position is responsible for managing a team to service clients, including account managers and account executives, as well as contributing to new business development and corporate policy and

processes.

Primary Responsibilities

·       Provides over-arching strategic leadership for clients

·       Works with clients to determine organizational objectives and creates strategies and implements campaigns to reach goals

·       In-depth knowledge of client’s internal processes and resources and generate ideas to enhance overall performance

·       Provides in-depth analysis of campaign and segment performance and KPI data, developing data driven strategies to address program challenges and build on successes

·       Builds trusting, respectful and collaborative relationships with clients and colleagues

·       Ensures collaboration among team (including outside resources) and fosters positive teamwork

·       Leads professional development of team members

·       Creates training opportunities for colleagues and team members

·       Participates in monthly management meetings

·       Identifies company-wide challenges and opportunities and leads efforts to address

Additional Responsibilities

·       Participates in webinars and attends conferences/workshops to expand skills

·       Identifies cross-selling opportunities across company departments

·       Identifies prospective clients and participates in the RFP/sales process

·       Other duties as assigned

Required Knowledge, Skills, and Abilities

· 10+ years of direct response experience (direct mail or digital account management), with 5+ years direct response fundraising in an agency setting

· Demonstrated success in client management and customer service

· Experience in managing teams to achieve company and client goals

· Experience in creating and driving long-term fundraising strategies

· Advanced copywriting/editing knowledge

· Strong customer service and interpersonal skills

· Advances communication skills in both written and oral with the ability to effectively

present information, respond and follow-up on questions and inquiries from

clients and colleagues

· Strong attention to detail

· Proficiency in MS Office – particularly Excel

· Some travel may be required

To apply, please send a resume and cover letter to info@k2dstrategies.com