Position Description
The Senior Account Director is the primary relationship manager for one or more clients, provides
strategic direction for clients and is responsible for in-depth knowledge of accounts. This position is responsible for managing a team to service clients, including account managers and account executives, as well as contributing to new business development and corporate policy and
processes.
Primary Responsibilities
· Provides over-arching strategic leadership for clients
· Works with clients to determine organizational objectives and creates strategies and implements campaigns to reach goals
· In-depth knowledge of client’s internal processes and resources and generate ideas to enhance overall performance
· Provides in-depth analysis of campaign and segment performance and KPI data, developing data driven strategies to address program challenges and build on successes
· Builds trusting, respectful and collaborative relationships with clients and colleagues
· Ensures collaboration among team (including outside resources) and fosters positive teamwork
· Leads professional development of team members
· Creates training opportunities for colleagues and team members
· Participates in monthly management meetings
· Identifies company-wide challenges and opportunities and leads efforts to address
Additional Responsibilities
· Participates in webinars and attends conferences/workshops to expand skills
· Identifies cross-selling opportunities across company departments
· Identifies prospective clients and participates in the RFP/sales process
· Other duties as assigned
Required Knowledge, Skills, and Abilities
· 10+ years of direct response experience (direct mail or digital account management), with 5+ years direct response fundraising in an agency setting
· Demonstrated success in client management and customer service
· Experience in managing teams to achieve company and client goals
· Experience in creating and driving long-term fundraising strategies
· Advanced copywriting/editing knowledge
· Strong customer service and interpersonal skills
· Advances communication skills in both written and oral with the ability to effectively
present information, respond and follow-up on questions and inquiries from
clients and colleagues
· Strong attention to detail
· Proficiency in MS Office – particularly Excel
· Some travel may be required
To apply, please send a resume and cover letter to info@k2dstrategies.com
Position Description
The Senior Account Director is the primary relationship manager for one or more clients, provides
strategic direction for clients and is responsible for in-depth knowledge of accounts. This position is…