Client Services Coordinator

About 100 Degrees Consulting

At 100 Degrees Consulting, we help nonprofit organizations analyze, translate, and transform financial information and processes to more effectively utilize limited resources and make a more powerful impact on the people and communities they serve.

We show up for our clients with deep expertise, genuine care for their mission, and a dependable, approachable style that builds lasting trust. Our values - excellence, kindness, curiosity, and grit - guide everything we do.

We’re a fast-paced, high-performing team that thrives on collaboration and purpose-driven work, and we’re excited to welcome a Client Services Coordinator who shares our values and energy.

Job Summary:

We are seeking a detail-oriented, tech-capable Client Services Coordinator to support the day-to-day execution of our internal client operations and internal technical support needs. This is a foundational, hands-on role that plays a critical part in keeping our systems running smoothly and our client teams productive.

A primary focus of this role is resolving internal tech support and access tickets. You will serve as the first line of support for internal requests related to system access, logins, permissions, and basic troubleshooting across our core tools. By responding quickly and accurately to these requests, you will help minimize downtime, protect data security, and ensure our team can focus on serving clients effectively.

In addition to tech support, you will assist with client onboarding and offboarding tasks, manage system access, and complete recurring operational work that supports a consistent and reliable client experience. This role is well-suited for someone who enjoys structured work, clear processes, and building confidence with business systems.

You will work closely with the Director of Client Services and Director of Operations and will be supported by documented processes and clear expectations.

Client Services Coordinator Key Responsibilities:

Internal Tech Support and Ticket Resolution

• Monitor and resolve internal tech support tickets related to system access, logins, password resets, and permissions.
• Troubleshoot common issues across firm tools such as Google Workspace, Double, LastPass, Toggl, Bill.com, ADP, and Gusto, as well as numerous other client platforms.
• Set up, modify, and remove user access for internal team members.
• Manage and refine the internal tech support ticket request form to ensure requests include required information and can be resolved efficiently.
• Follow established access protocols and escalation procedures when issues require higher-level support.
• Identify patterns in ticket submissions and recommend improvements to the request form, documentation, or workflows to reduce repeat issues.
• Document recurring issues and resolutions to improve internal knowledge bases and reduce repeat requests.
• Maintain timely response and resolution standards to minimize disruption to client work.

Client Access and Account Management

• Set up and manage client system access during onboarding, following standardized security and permission protocols.
• Add and remove team members from client systems as staffing changes occur.
• Maintain organized and secure credential storage in the firm’s password management system.
• Ensure access is fully removed and systems are properly cleaned up during client offboarding.

Client Onboarding and Offboarding Support

• Assist with client onboarding tasks following proposal signature, including system setup, folder creation, and checklist completion.
• Support internal kickoff preparation by ensuring systems, access, and documentation are ready.
• Coordinate client offboarding tasks, including access removal, file archiving, and internal record updates.

Operational and Administrative Support

• Prepare and send hourly client billing invoices each month, ensuring accuracy and timeliness.
• Conduct a simple monthly invoicing review to confirm that all required invoices were sent during the month.
• Flag discrepancies and coordinate corrections with the Director of Client Services.
• Complete recurring operational tasks that support client services and billing workflows.
• Assist with invoicing setup in Ignition for new clients during onboarding to ensure services and pricing are accurately reflected.
• Provide Director of Client Services support with client gifting, surveys, and check-ins.
• Maintain accurate documentation and updates in internal systems such as Monday.com and Google Drive.
• Follow established SOPs and flag gaps or issues for improvement.

Qualities We’re Looking For:

• You are comfortable with technology and enjoy learning new tools.
• You are patient, methodical, and calm when troubleshooting issues.
• You follow processes closely and take pride in getting the details right.
• You communicate clearly and professionally, especially when resolving issues.
• You enjoy supporting others and keeping systems organized behind the scenes.
• You thrive in a fast-paced, entrepreneurial environment and love bringing order to complexity.
• You’re excited about supporting a mission-driven company as it scales

Required Skills/Abilities:

• Experience in a support, operations, or coordinator role.
• Experience supporting users with software tools or system access.
• Comfort working in Google Workspace and learning new platforms.
• Strong organizational skills and ability to manage multiple requests.
• Clear written communication skills.
• Availability for at least 20 hours per week with consistent weekday availability, closely aligned with 9-5pm Eastern.

Bonus Skills/Abilities:

• Familiarity with tools such as Monday.com, Double, LastPass, Ignition, QuickBooks Online, Toggl, or Gusto.
• Experience working in a nonprofit or professional services environment.

Education and Experience:

• 2+ years in operations, client services, or systems coordination (preferably in professional services)
• Experience supporting mission-driven organizations or professional services firms preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working at a computer
• Repeated and coordinated use of your hands, wrists, and fingers to use and type on a computer keyboard, requiring the use of fine motor skills
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to stand for extended periods during the annual team retreat

Schedule:

• Remote, part-time position
• Guaranteed minimum of 20 hours per week
• Consistent daily hours, Monday through Friday, overlapping with business hours (9am–5pm Eastern).

Compensation and Benefits:

• Hourly rate of approximately $25 per hour, based on experience.
• This is a part-time, non-exempt, hourly W2 employee position.
• No health insurance benefits are offered at this time.
• 401(k) Savings Account with up to 4% company match
• Annual Remote Work Stipend
• Unlimited PTO and Unlimited Sick Leave, provided in alignment with scheduled part-time hours.
• Paid company holidays, provided in alignment with scheduled part-time hours.
• Annual In-Person Team Retreat
• Continuing Professional Development
• Client Referral Bonus
• Employee Referral Bonus
• Half-Day Fridays from Memorial Day to Labor Day

Logistics:

• This is a part-time, non-exempt, W2 employee position.
• We are a 100% remote work environment.
• You must be available to respond to client communication and take meetings during regular business hours in the US, closely aligned with a 9am-5pm Eastern schedule.
• You have your own computer and stable internet access.
• You maintain a workspace free of unnecessary distractions where client and internal calls may be taken in a professional manner.
• You are able to be on video chat for scheduled meetings.

Interview Process:

• 30-minute screening interview with HR
• Assessment
• 30-minute interview with Director of Operations
• Reference Checks
• 30-minute interview with Director of Client Services (manager of this role)
• Background check

Equal Opportunity:

100 Degrees Consulting is an equal opportunity employer and we strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the LGBTQIA+ communities. 100 Degrees is firmly committed to complying with all federal, state, and local equal employment opportunity laws and strictly prohibits discrimination against any employee or applicant for employment because of the individual’s race, creed, color, sex, religion, national origin, age, sexual orientation, height, and/or weight, disability, gender identity or expression, medical condition including acquired immune deficiency syndrome or AIDS-related conditions, marital status, partnership status, genetic predisposition or carrier status, military status, arrest record and any other characteristic protected by law.

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of your accommodation request at the time of application. While performing the responsibilities of the job, reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• Hourly rate of approximately $25 per hour, based on experience.
• This is a part-time, non-exempt, hourly W2 employee position.
• No health insurance benefits are offered at this time.
• 401(k) Savings Account with up to 4% company match
• Annual Remote Work Stipend
• Unlimited PTO and Unlimited Sick Leave, provided in alignment with scheduled part-time hours.
• Paid company holidays, provided in alignment with scheduled part-time hours.
• Annual In-Person Team Retreat
• Continuing Professional Development
• Client Referral Bonus
• Employee Referral Bonus
• Half-Day Fridays from Memorial Day to Labor Day