Advancement Associate (Museum, Membership)

The Choice is employing a highly exciting opportunity with a renowned educational institution. This museum opened in 2016, with an outpouring of support, and continues to be one of the most highly visited historical and cultural museums in Washington, DC and in the United States

The Advancement Associate will directly support the Membership division of the museum.

The ideal candidate will have/will be:

• Previous advancement/development/membership/related customer service experience. Prior work experience with a museum or educational institution would be a very large plus
• Exceptional customer service and communication skills
• Previous experience with a CRM is preferred. Salesforce is a large plus!
• Based in DMV area- this is a fully in-person position (Monday-Friday)

Job Duties will include:

• Assist with the preparation of member mailings
• Provide member services
• Directly and in coordination with our mail and call center vendors, assess and respond to member inquires made by email, direct mail and phone
• Liaise with Advancement/Development Operations to resolve financial inquiries
• Retrieve, analyze and redistribute member mail through an online database
• Perform data entry
• Record and update data in various databases
• Run reports
• Record and document processes within the Membership program
• Manage matching gift applications for submission for Advancement/Development Operations
• Provide additional support as needed for the preparation and management of special events
• Provide administrative support as needed

Candidates must be fully available for an in-person role and able to commute to downtown DC Monday-Friday. Occasional attendance for museum events may also be required. This position is an open-ended contract opportunity, and will be an hourly position.