Director of Residential and Personal Supports

WeAchieve is partnering with Dragonfly Central to find an exceptional Director of Residential and Personal Supports. This is an exciting opportunity for a mission-driven leader to operate within a strategic leadership position overseeing the Residential and Personal Supports programs for individuals with intellectual and developmental disabilities. We seek a knowledgeable individual who possesses critical thinking and relationship building skills, and balances big-picture vision with detail.

About WeAchieve

WeAchieve is a leading provider of comprehensive, customized supports for individuals in the Maryland area living with intellectual and other developmental challenges. With roots as an organization founded in 1948, we make it possible for the people we serve to live and work as fully integrated members of their community, feeling valued and enjoying the friendship of others. Our mission is to break through barriers so people can contribute, connect and lead the lives they choose. For more information about WeAchieve, see weachieveinc.org.

The Position

We are seeking a knowledgeable, mission-driven leader to oversee our Residential and Personal Supports programs for individuals with intellectual and developmental disabilities. This strategic leadership role is responsible for ensuring compliance with Maryland DDA regulations, coordinating nursing and medical support, managing staffing and service delivery, and aligning funding to meet individual needs.

The ideal candidate will have strong expertise in LTSS funding, Modified Service Funding Plans (MSFPs), DSAs and service authorizations, and the implementation of nursing and health services. Experience using iCare or similar electronic health record systems, leading teams, and navigating regulatory audits and compliance processes is essential.

Roles and Responsibilities

The Director will oversee daily operations of the of Residential and Personal Supports programs to ensure high-quality, person-centered delivery. The Director will also:

• Ensure all supports are delivered in alignment with DDA regulations, LTSS billing, and individual PCP goals.
• Coordinate with nursing to ensure all staff implement MTTP policies and procedures consistently.
• Work with various medical team members to ensure all dietary needs are met for the people supported.
• Supervise and mentor Residential Coordinators and frontline staff, support team development and performance.
• Monitor staffing schedules to ensure proper ratios are consistently met.
• Ensure timely and accurate incident reporting and appropriate follow-up with appropriate personnel, guardians, parents, and/or outside agencies.
• Coordinate with HR to support recruitment, hiring, and retention of qualified Residential staff.
• Conduct routine site visits to monitor safety, documentation, and quality of services.
• Oversee department budget, ensure funding aligns with approved services, and support accurate LTSS claims.
• Participate in QIO and other compliance audits; ensure documentation, corrective actions, and quality standards are maintained.
• Collaborate with leadership to ensure strategic alignment with agency goals.
• Attend executive leadership meetings and participate in ongoing industry-related training.
• Works with the CPO and CEO to ensure the program’s direction is strategically in-line with that of the company.
• Other tasks assigned by the CPO and CEO.

Experience and Attributes

Education/Experience:

• Bachelor’s degree in human services, Nursing, Public Health, or related field; or
• Minimum of seven (7) years of supervisory experience in the Human Services field.

Knowledge & Skills:

• Strong knowledge of Maryland DDA services, including LTSS funding, DSAs, and Modified Service Funding Plans (MSFPs).
• Demonstrated understanding of residential operations, person-centered planning, and service coordination.
• Familiarity with COMAR regulations and current trends in supporting people with intellectual and developmental disabilities.
• Proficient in Microsoft Office and comfortable using electronic systems (e.g., iCare, LTSSMaryland).
• Strong leadership, communication, organizational, and analytical skills.

Medical & Compliance:

• Must successfully complete all required DDA training and maintain credentials.
• Medication Technician Certification (MTTP) is required within 90 days of hire and must be maintained.
• Commitment to ensuring health, safety, and rights of individuals supported.
• Ability to coordinate with nursing and clinical teams on health plans, medications, and dietary needs.

Additional Requirements:

• Valid U.S. driver’s license and acceptable driving record.
• Acceptable criminal background check.
• Commitment to confidentiality, dignity, and respect for all individuals supported.
• Ability to travel to various program sites across Maryland.

In addition to a competitive base salary of $120,000, WeAchieve also provides a comprehensive benefits package which includes access to robust health, vision, and dental insurance; basic life insurance and AD&D coverage; 401k; vacation and sick leave, as well as 11 paid annual holidays per year. The Director of Residential and Personal Supports is committed to ensuring quality of care and operates on a flexible, around-the-clock basis.

Application Process

WeAchieve is partnering with Dragonfly Central to find the best candidate for the Director position. To apply, email a cover letter that details your fit with the position’s requirements and a chronological resume to WeAchieve@dragonflycentral.org.

For all other inquiries, contact Ginna Goodenow at ginna@dragonflycentral.org .

WeAchieve is an Equal Opportunity Employer, committed to diversity in the workplace. We recruit, hire, train and promote persons in all job classifications and ensure that all other personnel actions are administered without regard to race, color, religion, creed, national origin or ancestry, citizenship, gender, gender identity, gender expression, disability, pregnancy, sexual orientation, genetic information, veteran or military status, or any other characteristic protected by law.