Donor Operations Coordinator

The Choice is seeking a Temporary Donor Operations Coordinator to support an international humanitarian nonprofit organization. This position will support both the Donor Experience and Gift Operations teams during the busy year-end giving season. The ideal candidate will be detail-oriented, organized, and comfortable working with donor information, databases, and administrative processes.

• Location: Washington, DC (Hybrid, onsite Thursdays)
• Schedule: Full-time, 40 hours per week
• Pay Rate: $25/hour
• Timeframe: Temporary assignment, starting no later than November 17, 2026, through January 2027

Qualifications

• Previous experience in nonprofit development, donor relations, gift processing, customer service, or administrative support preferred.
• Experience with Salesforce or other CRM databases preferred.
• Strong attention to detail and accuracy, particularly when working with donor and financial information.
• Excellent written communication skills and ability to respond professionally to donor inquiries.
• Comfortable working with spreadsheets, data entry, and online platforms.
• Ability to learn new systems quickly and follow established procedures.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and/or Google Workspace.

Job Duties

• Respond to donor email inquiries using established templates and review AI-generated responses for accuracy.
• Update recurring donation plans and donor information in GoFundMe Pro.
• Research donation information and assist with resolving donor inquiries.
• Retrieve, clean, organize, and upload donation data into Salesforce.
• Review gift records for accuracy and make necessary corrections or adjustments.
• Identify and reconcile restricted donations and prepare related information for the Finance team.
• Assist with gift processing and ensure donor records are accurate and up to date.
• Support additional Donor Experience and Gift Operations projects as needed.