Meeting & Customer Support Assistant

Timeframe: October 27, 2025 – March 20, 2026

Hours: 5 hours/week (flexible schedule with required core hours of 10am–2pm, Monday–Friday)

Onsite Requirements: 2 days/week (Tuesdays, Thursdays) in Washington, DC Office.

Pay: $21/hour

About the Role:

The Choice is partnering with a Washington, DC-based medical association is seeking a proactive temporary employee to support its Annual Meeting, taking place in late March 2026. This role provides hands-on experience in large-scale event coordination, member engagement, and program support.

Key Responsibilities

• Conduct outreach via phone and email to up to 1,000 invited faculty participants, assisting with technical issues and ensuring responses are tracked accurately.
• Provide customer service support for up to 7,700 abstract and case submitters, fielding questions and troubleshooting issues.
• Assist with proofing up to 5,000 pages of accepted abstracts and cases.
• Support the review and approval process for up to 1,000 faculty disclosures.
• Contribute to the development and accuracy of meeting materials across logistics, marketing, and expo-related tasks.
• Provide general support to the Activity Management team, including ad-hoc projects as needed.

Requirements

• Comfortable conducting outreach calls and locating additional contact information when necessary. Invited faculty members are generally receptive once the purpose of the outreach is explained.
• Ability to navigate member databases and learn new systems. Experience with platforms such as Salesforce and faculty management tools is helpful.
• Strong customer service skills, with the ability to handle a high volume of inquiries and resolve issues effectively.
• Excellent verbal and written communication skills.
• High attention to detail, especially when proofreading and reviewing program materials.
• Previous experience in roles involving high-volume calls, customer service, database work, and information tracking.
• Prior experience with associations is a plus but not required.

We are an Equal Opportunity Employer