Housing Coordinator - JASA Housing Management Services

Shift Schedule: Monday-Friday: 9AM-5PMHours Per Week: 35

Excellent opportunity to join a dynamic operations team as the Housing Coordinator for our Housing Management Services Program with JASA, metropolitan New York’s largest nonprofit serving older adults.

General Responsibilities

The Housing Coordinator reports to the Director of Housing Risk Management and will be responsible for the day-to-day management of waitlists, coordination of activities related to the opening and closing of the waitlists, and updating waiting lists as required by various stakeholders. The Housing Coordinator is responsible for accepting, reviewing, and verifying eligibility for all incoming applications, as well as initial interviews to qualify applicants for move-in at various JHM sites. The Housing Coordinator must have knowledge of HUD regulations, local and state laws, and policies and procedures as required. The successful candidate should be a critical thinker, a strong communicator (both written and verbal) and have the ability to manage multiple tasks and deadlines simultaneously. The position is located in JASA’s corporate office in Midtown Manhattan with travel to other locations as assigned, and the potential to work remotely on occasion as determined by the Director of Risk Management.

Primary Responsibilities

• Manage all JHM Waitlists including HUD, Mitchell Lama, NYCHA, DHS, and HDC
• Conduct applicant interviews to verify eligibility prior to referring applicant to the sites
• Process removal of all ineligible applicants from all waiting lists on a regular ongoing basis
• Provide applicant assistance to complete application packages, as needed
• Perform monthly /quarterly mailing to top-of-list applicants to verify applicant interest
• Address extremely complex and difficult questions or factual issues involving interpretation and application of statutes, rules, regulations, or policies.
• Maintains open lines of communication with subsidy providers to ensure all applications are completed and submitted for approval timely
• Actively communicates with all JHM sites regarding applicant status, scheduling for apartment viewings, and other activities as required
• Work closely with the Director of Housing Risk Management to process opening and closing of Waitlists as required
• Monthly reporting on all wait list activities to the Director of Risk Management
• Perform word processing, database management, copying, printing, scanning, filing, mailing, tracking and other administrative functions and tasks as needed
• Other duties as assigned

Qualifications

• High school or equivalent
• Experience in NYC affordable housing subsidies and programs (preferred)
• Previous experience working with low-income families and/or seniors (preferred)
• Proficient computer skills, including Microsoft Office, PowerPoint, Excel, Outlook, SmartSheet and Google Workspace

Requirements

• 2–3 years of relevant experience in affordable housing or property management involving waitlist management, eligibility determination, or working with HUD and local housing programs;
• Proactive, well-organized, able to identify needs/risks, set goals, and develop and implement plans;
• Exceptional written and oral communication and presentation skills and the ability to work with a diverse group of stakeholders;
• Excellent interpersonal and problem-solving skills
• Strong collaborative skills, and an ability to maintain composure and provide leadership in high-stress situations;
• Ability to travel throughout NYC as needed
• Demonstrated ability to lead cross-functional teams and communicate effectively
• Proven ability to define problems, collect data, establish facts, and draw valid conclusions, in prioritizing work in a multi-task environment