Solar Support Administrator (SSA)

Solar Support Administrator

We’re hiring for an individual passionate about creating social and environmental change. Someone who is inspired by clean energy solutions, committed to sustainability, has a strong work ethic, and enjoys building relationships with all types of people.

What You'll Learn & Build:

In this role, you'll develop valuable professional skills that translate across industries:

• Consultative communication: Learn to listen deeply, ask thoughtful questions, and understand what matters most to each customer—whether that's environmental impact, energy independence, or financial savings
• Educational outreach: Become skilled at translating complex technical information into clear, accessible explanations that empower informed decision-making
• Customer relationship management: Build trust by guiding homeowners through their solar journey with patience, transparency, and genuine care for their best interests
• Customer data systems expertise: Gain hands-on experience with managing a customer database, pipeline management, and data accuracy protocols
• Stakeholder communication: Hone your ability to connect with diverse audiences via phone, text, email, and in-person interactions
• Values-driven problem-solving: Develop the ability to match solutions to individual needs rather than applying one-size-fits-all approaches

What You'll Do:

• Respond promptly via phone and email to homeowners interested in going solar, serving as their first point of contact and trusted guide
• Listen carefully to understand each customer's unique goals, concerns, and values
• Provide clear, honest information about solar options so homeowners can make the best decision for their situation
• Schedule site visits and walk customers through our evaluation process with attention to accuracy, while building rapport
• Manage customer data entry and system specifications with precision and attention to detail
• Build authentic relationships with homeowners, helping them explore whether solar aligns with their needs
• Maintain detailed records of all customer communications in our database
• Provide general administrative support to the TFS team

What We're Looking For:

• Strong listening skills and genuine curiosity about what matters to people
• Ability to explain technical concepts clearly without jargon or pressure
• Excellent organizational abilities and meticulous attention to detail
• Creative problem-solver who can juggle multiple priorities and adapt to individual customer needs
• Interest in solar, clean energy, and environmental sustainability
• Capacity to work 38-40 hrs in the general 8 am to 5 pm range, Monday through Friday
• Professional, patient, and empathetic communication style
• Comfortable working both independently and collaboratively in an open office environment
• Alignment with our mission: we succeed when customers make the right choice for them, not when we make a sale

Our benefits include:

• Living wage base pay, and annual profit sharing options
• Support for your well-being through paid time off, health insurance, and occasional flex time.
• Employee Solar Program

English Proficiency Required