Director, National Programs

This Director of National Programs leads the Native English Program for the Maximo Nivel institute in Antigua, Guatemala. The National Director is responsible for sales, marketing, client service, class scheduling, diagnostic testing, and matriculation.

The Director of National Programs manages a team of 3-5 [shared] office staff. A major component of the position is managing the front office (“the store”’) and the daily logistics of opening, closing, cashing out, and selling English classes. It’s also important to generate excitement, both within the National Programs Team and the client base, about providing great client service and meeting matriculation goals every month!

The Director of National Programs works directly with individuals to matriculate them into Maximo’s Native English program. The Director also works with corporate clients to sell group programs to hotels, banks, restaurants, tour operators, and other businesses.

The National Director works very closely with the Academic Director in terms of providing great client service to students and clients, scheduling classes, and maximizing the number of matriculations each month. As a member of the Executive Team, the National Director also works closely with the Country Manager and the Director of International Programs.

There are several reports the Director must generate on a regular basis using Microsoft Word and Excel: Daily cash box (receipts), matriculation per class, monthly class schedule, and monthly book inventory, among others. The Director is also responsible for enforcing a number of policies including: Matriculation AFTER Exam, Use of ORIGINAL textbooks, “greeting hours,” and pulling non-paying clients out of classes, etc.

QUALIFICATIONS

• Bachelor’s Degree; Master’s Degree preferred
• TEFL, TESOL, or CELTA Certification preferred - Fluent English; Advanced Spanish required
• 3-5 years professional experience, ideally in sales or client service environment - Outstanding administrative and organizational skills; exceptional attention to detail
• Excellent computer skills including Word, Excel, PowerPoint, etc.
• Excellent interpersonal skills; excellent writing skills; strong team skills and a “love” for team training; Must be ready to lead and manage a cross-cultural team.
• Focused on results—increasing matriculations and delivering great client service. Adept at setting goals and managing competing priorities. Be the owner of the National Programs area!
• Metric driven; able to understand, analyze, and present data to support business decisions.

HOURS

Regular work hours are Monday – Friday from 10:00AM to 8:15PM with a 1 hour break for lunch and approximately every other Saturday from 8:00AM to 2:00PM. Note that during the last 2 days of the month and first 3 days of the month, work hours are Monday – Friday 6:45AM to 8:15PM. It is important to note that the Director of National Programs works on an as needed basis, whenever business demands dictate that the Director should be there—the Director should be flexible and prepared for this when needed.

Health insurance, paid vacation, and work visa assistance is also provided.

Fluent in English and Spanish