Assistant Director of Market Operations/Event Planning

OVERVIEW

Grand Bazaar NYC (GBNYC) is the largest, longest-running, and most dynamic weekly shopping market in NYC. Operating more than 50 markets indoors and outdoors and pop ups annually, the renowned market invites millions of visitors from around the world to its prime Upper West Side location to connect with thousands of creative makers, artists, entrepreneurs, and passionate dealers. As a social enterprise, what truly sets GBNYC apart is its mission. GBNYC donates 100% of its profits to four local public schools, benefiting more than 2,000 children while simultaneously supporting small businesses and the local economy. A "Market with a Mission," GBNYC is seeking like-minded, entrepreneurial talent to join our team.

Position Summary

As Assistant Director of Market Operations, you will play a pivotal role in the successful weekly operation of Grand Bazaar NYC’s events and pop-ups. This is a unique opportunity for a systems-oriented, people-centered person to drive strategic initiatives and contribute to a legendary NYC social enterprise. The ideal candidate will possess a passion for management excellence and business development while fostering a culture of continuous improvement and operational efficiency. In partnership with the Executive Director and team, you will oversee all aspects of 50+ annual markets and pop up events. This leadership position demands strong event planning, operations, and people skills; it is also well-suited for an innovative thinker with a strong work ethic who understands sales and marketing. A sense of humor and creativity always helps, too.

Responsibilities (Include but are not limited to):

• Daily Market Operations: Overseeing efficient production of all aspects of the weekly markets and pop-up events from start to finish, including booking, planning, layout, production, and ensuring smooth day-to-day operations.
• Vendor Management: Co-curating a distinct market experience by identifying, attracting, and managing relationships with vendors, ensuring clear verbal and written communication, compliance with regulations, and timely responses to inquiries.
• Staff Supervision: Managing part-time market and maintenance staff, including recruitment, onboarding, scheduling, and performance support.
• Compliance and Safety: Ensuring adherence to market rules and regulations, liaising with authorities for permits and inspections, and upholding market booking and attendance policies.
• Problem-Solving and Customer Service: Addressing shopper and vendor inquiries, resolving disputes, managing customer service issues, and troubleshooting problems as they arise.
• Administrative Duties: Managing transactions, recordkeeping, creating market reports, and forecasting. Other projects, as needed.
• Special Projects and Planning: Managing operational enhancements including systems rollouts and trainings, pop up events, and initiatives; Working effectively with team to both anticipate opportunities and plan events.

Qualifications

• Ten (10)+ years of operations, retail, event planning, account management, or applicable experience, preferably in a public-facing setting
• Minimum of two (2) years of experience managing staff (preferably supervisory experience similar in scope) with a people-centered and inclusive leadership style.
• Experience and/or willingness to learn about cash/financial transactions
• An eye for design, trends, and details, while remaining humble and approachable
• Excellent interpersonal skills and a high level of emotional intelligence
• Strong written and verbal communication skills, with an ability to communicate with people from diverse backgrounds and knowledge levels.
• Agility and creative problem-solving skills, exceptional follow-through, and attention to detail
• Strong dispute mediation, conflict management, and de-escalation skills, with a willingness to compassionately and firmly manage the complex dynamics of operating an outdoor public space in New York City.
• Proficiency in Google Suite, CRM’s, POS and other technologies
• A valid New York State driver's license, with a satisfactory driving record
• Fire, Food and other safety certifications, including G-23 license (required), as requested

Physical Requirements

• Ability to lift up to 50 lbs (aiding techniques/tools will be provided for safe lifting upon request) and work outdoors, walking and standing for periods of up to 12 hours, sometimes in extreme temperatures. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Ability to work in a potentially noisy environment.

Schedule

This is a full-time, 40-hour-a-week, exempt position. Weekend and holiday work is required.

Salary and Benefits:

• Salary range $70,000-82,000 annually depending on experience
• Flexible work environment and hours
• Up to 14 days of vacation
• Safe and sick leave
• Access to participate in 401k plan
• Healthcare reimbursement
• Training and development opportunities
• Start Date: As soon as available

Pay: $70,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person