The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key city services and resources. PEU is pioneering a new model for government that meets New Yorkers in their community – where they live and work – providing individualized and in-person assistance to help increase awareness of and access to a wide range of public programs, including those related to tenants’ rights, affordable housing, homelessness prevention and reduction, and healthcare. PEU uses innovative technology, outreach methods and case-management strategies to help individual New Yorkers, making the city more inclusive, healthier and diverse.