Database Coordinator

Position Summary

This position coordinates operations and communications related to Customer Relationship Management (CRM) databases (e.g. Salesforce, EveryAction) and provides accurate and timely data input, output, and reporting to support AACRE network groups.

About Asian Americans for Civil Rights and Equality

The Asian Americans for Civil Rights and Equality (AACRE), launched in 2014 by Chinese for Affirmative Action (CAA), is a network of 12 partner organizations working to advance long-term movement building, leadership development, and capacity for Asian American social justice efforts. By providing centralized fiscal sponsorship, administrative and operational support, AACRE enables its member groups to focus on core programs while strengthening collective impact across the network.

CAA is an anchor group within the AACRE network. Founded in 1969 to protect the civil and political rights of Chinese Americans and to advance multiracial democracy in the United States. Today, CAA is a progressive voice in and on behalf of the broader Asian American and Pacific Islander community. CAA advocates for systemic change that protects immigrant rights, promotes language diversity, and remedies racial and social injustice.

In 2020, CAA co-founded Stop AAPI Hate (SAH), a U.S.-based coalition dedicated to fighting racism and discrimination against Asian Americans and Pacific Islanders. SAH strives to advance the multiracial movement for equity and justice by raising awareness about anti-AAPI hate, working in solidarity with allied communities, and advocating for comprehensive solutions that tackle the root causes of race-based hate.

Position Description

The Database Coordinator supports the day-to-day operations of AACRE’s CRM databases, including Salesforce and EveryAction, and serves as an initial point of contact for staff with CRM system and CRM data-related requests. This role conducts routine CRM data imports, uploads, manual entries, creates reports, ensures syncing across systems, and monitors data integrity processes that track donor, administration, and revenue information for CAA and SAH Development.

The Database Coordinator is a hybrid position assigned to the San Francisco office. The position is expected to work from the office at least once a week and as needed to support staff and cross-departmental projects.

Key Responsibilities

Database Operations

• Serve as the initial point of contact for staff CRM support requests related to Salesforce, EveryAction, and related systems, troubleshooting routine issues and escalating complex matters
• Deliver daily and weekly CRM data imports and uploads into Salesforce and EveryAction from multiple platforms and sources (e.g., fundraising platforms, finance logs, administration tools), utilizing tools such as NPSP, Apsona, DataLoader, CSV imports, and structured manual entry
• Perform accurate manual CRM data entry for donations, contacts, revenue logs, and related records
• Create, run, and maintain standard and custom CRM reports in Salesforce and EveryAction to support CAA and SAH Development, Finance, Administration, HR, and leadership teams
• Ensure accurate syncing and alignment of CRM data across Salesforce, EveryAction, Sage Intacct, and related internal tracking systems, identifying and resolving discrepancies in collaboration with Development and Finance staff
• Perform regular CRM data hygiene and integrity checks, including identifying duplicate records, incomplete data, formatting inconsistencies, and syncing discrepancies
• Support monthly reconciliation processes between Salesforce, EveryAction, Sage Intacct, and related revenue logs
• Maintain and update standardized CRM import templates, reporting templates, and process documentation to ensure consistent data practices across CAA and SAH Development operations
• Prepare segmented lists, exports, and uploads from CRM systems for fundraising campaigns, administration initiatives, and cross-departmental projects

Database Project Coordination

• Provide data analysis, administrative, and operational support for CRM-related initiatives
• Build reports, clean and restructure datasets, and prepare data for migration or integration projects
• Run monthly CRM reports related to donor activity, revenue tracking, and data integrity metrics
• Support discovery and transition projects related to CRM upgrades, integrations, and end-of-life platform transitions
• Assist in CRM database review processes in collaboration with the Database and Technology Manager
• Support continuous improvement efforts aimed at simplifying CRM workflows while maintaining compliance with organizational policies and applicable regulations
• Collaborate closely with CAA and SAH Development, Finance, Administration, and HR teams to ensure accurate CRM data flow and syncing between Salesforce, EveryAction, Sage Intacct, and related systems
• Provide onboarding and basic training support for staff and contractors on CRM data entry standards, reporting tools, and workflows

Other Duties

• Perform administrative duties as required for the position
• Contribute to fundraising and development activities as assigned
• Contribute to a positive work environment aligned with organizational values
• Perform other duties as assigned to support operational improvements and the overall mission of the organization

Qualifications

• Minimum one year, ideally two years, of experience supporting CRM database operations
• Experience working with Salesforce and EveryAction strongly preferred
• Experience reconciling and syncing data between CRM systems and finance systems such as Sage Intacct
• Advanced proficiency with spreadsheets (Excel or Google Sheets), including formulas, pivot tables, data cleaning, and structured data manipulation
• Basic coding experience preferred (e.g., familiarity with SQL, data queries, automation tools, or scripting to support data workflows)
• High attention to detail and ability to manage structured processes with accuracy
• Strong ability to learn new systems and adapt to evolving workflows
• People-first approach, with strong communication skills that bridge technical and non-technical teams
• Ability to explain CRM systems and reporting tools to a wide variety of audiences
• Strong project support skills and ability to reprioritize and problem solve with grace
• Strong written and verbal communication skills
• Commitment to AACRE’s mission, values, and aspirations, and ability to render these values into practice. Commitment to contributing to an inclusive workplace environment.
• Ability to work independently and as part of a team throughout the AACRE Network
• Ability to work in person at San Francisco AACRE office at least once a week

Other Details

Reports to: AACRE Donor Database & IT Manager

Location: San Francisco office, eligible for hybrid schedule (at least one day a week in office)

Schedule: Full Time, 40 hours per week. Monday to Friday, 9am - 5pm

FLSA Status: Non-Exempt, eligible for overtime

Union Classification: Union position

To Apply

Submit an application and upload a cover letter and resume to: https://bit.ly/DBCoordinator. In the cover letter, highlight your database coordination experience and describe your interest in this position and AACRE. Please note that incomplete applications that do not include cover letters and resumes will not be considered.

AACRE is dedicated to fostering a diverse, inclusive, and equitable work environment where everyone is valued and discrimination has no place. We are committed to serving the rich diversity of Asian American and Pacific Islander communities, and strongly encourage women, trans and gender expansive individuals, people of color, immigrants, LGBTQIA+ individuals, people with conviction or arrest records, and those living with disabilities to apply.

AACRE is an Equal Opportunity Employer (EOE). We consider all qualified candidates for employment regardless of age, race, color, ethnicity, religion, sex, national origin, immigration status, sexual orientation, gender identity, disability, or veteran status.

Please visit https://aacre.org for more information.

We are committed to supporting our employees to thrive in service of our mission by providing generous benefits, which include 100% health, dental, vision, life and long-term disability insurance for employee coverage and 65% for dependent coverage; employer-funded health reimbursement account; paid time off; and professional development stipend.