Development Operations Manager

The International Center for Transitional Justice (ICTJ) is an international non-profit organization specializing in the field of transitional justice. ICTJ works across society and borders to challenge the causes and address the consequences of massive human rights violations. We affirm victims’ dignity, fight impunity, and promote responsive institutions.

ICTJ is searching for a Development Operations Manager to join its Development team.

DEVELOPMENT OPERATIONS MANAGER

The Development Operations Manager will work to strengthen the infrastructure behind ICTJ’s fundraising efforts. This role ensures the development team operates efficiently across geographies while maintaining strong data integrity, compliance with donor requirements, and coordination across teams. The role supports government and grant fundraising as well individual giving and event fundraising by building systems for donor engagement, moves management, and stewardship. The successful candidate must be highly organized and systems-oriented.

MAJOR DUTIES AND RESPONSIBILITY

Key Responsibilities:

• Manage CRM and data systems: Ensure accuracy, consistency, and usability of donor data
• Support institutional funding workflows: Track proposals, deadlines, reporting requirements, and compliance for government and foundation donors
• Drive reporting and analytics: Produce dashboards and reports to track fundraising performance, pipeline, and donor engagement
• Support individual giving & moves management within 2 portfolios, track donor interactions, and support cultivation and stewardship strategies
• Support annual benefit event by managing guest lists, tracking, and follow-up for fundraising events and donor engagement activities
• Coordinate across teams: Support alignment of development, finance, and program staff on proposal development, donor reporting, and engagement strategies
• Strengthen processes: Build and streamline systems, templates, and workflows to improve efficiency and scalability
• Ensure compliance: Maintain audit-ready documentation and adherence to donor regulations

Perform other development-related duties and undertake projects as needed.

REQUIREMENTS:

Education: Bachelor’s degree from an accredited college or university; Master’s degree preferred.

Experience: Minimum 5 years of experience in development operations and database management.

QUALIFICATIONS:

• Experience supporting both institutional fundraising (governments, foundations) and individual giving programs
• Fluent understanding of nonprofit CRMs for fundraising and donor relationships including data migration
• Knowledge of Raiser’s Edge is required.
• Excellent organizational, analytical, and project management skills
• Ability to work effectively across a geographically dispersed team

PREFERRED:

• Experience in international NGOs or global organizations
• Familiarity with government donor compliance and reporting requirements
• Experience supporting donor events and moves management systems
• Experience integrating development and financial systems

Related Skills and Knowledge:

• • Strong attention to detail and commitment to data integrity.
  • Systems thinking and a process improvement mindset.
  • Ability to manage multiple priorities across teams and time zones
  • Ability to communicate clearly with collaborative approach
  • Ability to work successfully in a complex, fast-paced organization handling multiple tasks while meeting deadlines and serving multiple stakeholders.
  • Sound judgment and ability to handle confidential information.
  • Excellent written and oral communication skills.
  • Enthusiastic, creative, and enterprising, with passion for and interest in ICTJs mission.

This position works on a hybrid schedule and is based in New York City; candidates must have legal authorization to work in the USA.

The International Center for Transitional Justice (ICTJ) is an international non-profit organization specializing in the field of transitional justice. ICTJ works across society and borders to challenge the causes and address the consequences of massive human rights violations. We affirm victims’ dignity, fight impunity, and promote responsive institutions.

ICTJ is searching for a Development Operations Manager to join its Development team.

DEVELOPMENT OPERATIONS MANAGER

The Development Operations Manager will work to strengthen the infrastructure behind ICTJ’s fundraising efforts. This role ensures the development team operates efficiently across geographies while maintaining strong data integrity, compliance with donor requirements, and coordination across teams. The role supports government and grant fundraising as well individual giving and event fundraising by building systems for donor engagement, moves management, and stewardship. The successful candidate must be highly organized and systems-oriented.

MAJOR DUTIES AND RESPONSIBILITY

Key Responsibilities:

• Manage CRM and data systems: Ensure accuracy, consistency, and usability of donor data
• Support institutional funding workflows: Track proposals, deadlines, reporting requirements, and compliance for government and foundation donors
• Drive reporting and analytics: Produce dashboards and reports to track fundraising performance, pipeline, and donor engagement
• Support individual giving & moves management within 2 portfolios, track donor interactions, and support cultivation and stewardship strategies
• Support annual benefit event by managing guest lists, tracking, and follow-up for fundraising events and donor engagement activities
• Coordinate across teams: Support alignment of development, finance, and program staff on proposal development, donor reporting, and engagement strategies
• Strengthen processes: Build and streamline systems, templates, and workflows to improve efficiency and scalability
• Ensure compliance: Maintain audit-ready documentation and adherence to donor regulations

Perform other development-related duties and undertake projects as needed.

REQUIREMENTS:

Education: Bachelor’s degree from an accredited college or university; Master’s degree preferred.

Experience: Minimum 5 years of experience in development operations and database management.

QUALIFICATIONS:

• Experience supporting both institutional fundraising (governments, foundations) and individual giving programs
• Fluent understanding of nonprofit CRMs for fundraising and donor relationships including data migration
• Knowledge of Raiser’s Edge is required.
• Excellent organizational, analytical, and project management skills
• Ability to work effectively across a geographically dispersed team

PREFERRED:

• Experience in international NGOs or global organizations
• Familiarity with government donor compliance and reporting requirements
• Experience supporting donor events and moves management systems
• Experience integrating development and financial systems

Related Skills and Knowledge:

• • Strong attention to detail and commitment to data integrity.
  • Systems thinking and a process improvement mindset.
  • Ability to manage multiple priorities across teams and time zones
  • Ability to communicate clearly with collaborative approach
  • Ability to work successfully in a complex, fast-paced organization handling multiple tasks while meeting deadlines and serving multiple stakeholders.
  • Sound judgment and ability to handle confidential information.
  • Excellent written and oral communication skills.
  • Enthusiastic, creative, and enterprising, with passion for and interest in ICTJs mission.

OTHER

Salary range: $75K-$85K annually (commensurate with experience)

Competitive Benefits Package:

• Medical, dental and vision benefits, including a 90% employer funded options.
• Life Insurance (1x annual salary)
• Employee Assistance Program (EAP)
• 403(b) retirement plan, with a 2.5% employer match
• Flexible Spending Account
• PTO package: 20 vacation days, 13 paid holidays, 5 personal days

ICTJ is an equal opportunity employer strongly committed to hiring and retaining diverse staff. Qualified members of underrepresented groups are encouraged to apply.

English proficiency; Arabic proficiency, French proficiency and/or Spanish proficiency a plus.