Case Manager

BIGGER AND BETTER TOGETHER

About Us

Big Brothers Big Sisters of Mercer County has served children in our area since 2002. Our work supports the belief that every child can succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. We are driven by a future in which all youth achieve their full potential.

WE ARE AN AGENCY THAT CELEBRATES DIFFERENCES

We show each other dignity through our partnerships, decisions, and language. We intentionally engage, represent, and partner with our diverse communities. We demonstrate our values by learning together with staff, board, volunteers, youth, families, and investors to think and act with sensitivity and intentionality. We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. Each of our team members brings unique perspectives and skills, and we are committed to building a culture where voices are heard, differences are celebrated, and everyone can do meaningful work.

About the Role

The Case Manager position is responsible for intake, enrollment, matching and managing a blended caseload of children, volunteers, and parents across all mentoring program models of the agency – Community Based, School Based Programs, Workplace Mentorship, and any other program models that are implemented.

Essential Duties & Responsibilities

• Assess volunteer applicants through extensive screening and enrollment process including orientation, interviews, and volunteer training sessions.
• Conduct parent/child enrollments including individual orientations, interviews, and child safety education.
• Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
• Determine matches between adult volunteers and youth enrolled in the program based on application process that includes interviews, references, and training sessions.
• Facilitate match meetings between adult volunteers, youth, and parent/guardian to ensure all understand match rules and responsibilities and assess the match connection.
• Manage a blended caseload and provide match support ensuring the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled, and that potential problems and barriers are identified and addressed as early as possible.
• Conduct exit interviews with all parties at match closures, assessing reasons for closure and re-match potential.
• Serve as a lead facilitator for several site-based programs in Mercer County, communicating with partnering school/company contacts and providing updates to the Director of Programs.
• Create program activities and facilitate sessions at schools and/or companies as needed
• Attend, present, and represent agency as needed at site visits, community events and activities for Bigs & Littles, recruitment/awareness events, fundraising events, and any other opportunities that arise.
• All other duties as assigned.

Qualifications

• Bachelor’s degree in social work, psychology, education, or related field.
• Experience working with both children and adults in diverse populations. Specific assessment, intake, or interview experience preferred.
• Must have a valid driver’s license and a vehicle.
• Flexible work hours required to meet the needs of volunteers, youth, parents/guardians, and families we support.
• Must work with a high degree of flexibility, accuracy, and attention to detail.

Required Skills & Abilities

• Spanish Speaking a plus.
• Excellent oral and written communication skills reflecting solid customer service.
• Strong interpersonal skills with natural ability to connect people with causes and engage them to take action.
• Proficiency in Microsoft Office including Word, Outlook, and Excel.
• Ability to form and sustain appropriate child and adult relationships.
• Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Relate well in diverse environments.
• Maintain confidentiality throughout daily operations.
• Effectively collaborate with team.
• Be willing to travel within Mercer County as needed.

Additional Information

• Hybrid work environment
• Full Time Position
• Employer paid health, vision, dental insurance for 1 employee
• Generous paid time off and holidays

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities, and competencies necessary to perform the job's essential duties and responsibilities. They should not be regarded as a detailed description of all the work requirements of the position. BBBSMC may change the specific job duties with or without prior notice based on the organization's needs.

To see more of the impact we are making: http://www.mercerbbbs.org

Big Brothers Big sisters of Mercer County celebrates diversity and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay: $40,000.00 - $44,000.00 per year

Work Location: Hybrid remote in Trenton, NJ 08610

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Trenton, NJ 08610