Care Coordinator (Case Manager) - Bilingual English | Spanish Preferred

Position Overview

The Care Coordinator is a key member of Triangle Community Center’s (TCC) care coordination team, providing direct support to LGBTQIA+ individuals navigating mental health, housing, healthcare, and basic needs systems. This role is grounded in relationship building, advocacy, and practical problem solving - ensuring that each client is met with dignity, affirmation, and a clear path forward.

The Care Coordinator works closely with clients, staff, and community partners to deliver responsive, client-centered, and trauma-informed care. This position plays a critical role in advancing TCC’s mission to ensure LGBTQIA+ individuals have access to the resources and support they need to thrive.

Areas of Responsibility

Direct Client Support and Case Management

• Provide individualized care coordination, including intake, assessment, goal setting, and ongoing follow-up
• Develop and implement client-centered service plans that reflect each individual’s needs, priorities, and strengths
• Support clients in accessing mental health care, housing resources, healthcare, and basic needs services
• Maintain consistent, relationship-based communication to foster trust, engagement, continuity of care
• Respond to urgent needs with a calm, grounded, and solutions-oriented approach

Resource Navigation and Advocacy

• Connect clients to local and regional service providers, ensuring warm handoffs whenever possible
• Advocate for equitable, affirming access across systems, particularly for LGBTQIA+ individuals facing systemic barriers.
• Maintain a strong and current understanding of community resources and eligibility requirements.
• Help clients navigate complex systems, including benefits, healthcare, and housing processes

Documentation, Data, and Coordination

• Maintain accurate, timely, and compliant case documentation
• Track client outcomes, referrals, and service utilization to support program evaluation and reporting
• Collaborate with internal staff to ensure coordinated, holistic care across programs
• Contribute to data-informed decision-making and continuous improvement efforts

Community Engagement and Organizational Support

• Support outreach efforts to increase awareness and accessibility of care coordination services, including tabling and community events
• Participate in and contribute to TCC’s annual Pride in the Park, supporting planning and/or day-of execution as needed
• Attend occasional evening and weekend programs or events, based on availability; all additional hours are eligible for comp time
• Represent TCC in community spaces in a way that reflects its mission and values

Who You Are

Client Centered and Trauma Informed: You approach this work with a deep respect for the dignity, autonomy, and lived experiences of the people you serve. You understand that care coordination is not simply about connecting clients to resources; it is about building trust, navigating systems that were not designed with everyone in mind, and showing up consistently in ways that are affirming, reliable, and human. You bring a trauma informed lens to your work, recognizing how past and ongoing experiences shape how individuals engage with care, and you respond with patience, transparency, and clarity.

Relational and Communicative: You are someone who builds strong, authentic relationships. You communicate with care and intention, adapting your approach to meet people where they are while maintaining clear boundaries and follow through. You are as comfortable sitting with complexity as you are moving toward action - able to listen deeply, assess needs, and help translate overwhelming systems into concrete next steps.

Resourceful and Solutions Oriented: You are resourceful and solutions oriented. When barriers arise, you stay engaged, curious, and persistent. You think critically about how to move forward, whether that means finding alternative pathways, advocating within systems, or helping a client take the next manageable step. You exercise sound judgment, balancing urgency with sustainability.

Organized and Accountable: You are organized and accountable in how you manage your work. You understand that strong documentation, timely follow up, and attention to detail are essential to providing high quality care. You are able to hold multiple priorities at once without losing sight of the people behind the work.

Equity Focused and Culturally Competent: You bring a demonstrated commitment to equity, inclusion, and belonging, particularly as it relates to LGBTQIA+ communities and individuals with intersecting marginalized identities. You understand how systemic inequities - across race, gender identity, sexual orientation, class, and other lived experiences - shape access to care and opportunity. You actively work to ensure that services are not only accessible, but affirming and responsive. You are willing to reflect on your own identities and experiences, understand how they show up in your work, and continuously grow in your ability to support others with humility and respect.

Qualifications

• Bilingual in English and Spanish preferred
• Bachelor’s degree in social work, counseling, public health, or a related field (or equivalent experience)
• 1-3+ years of experience in case management, care coordination, or social services
• Experience working with LGBTQIA+ communities
• Commitment to TCC’s mission and values

Equal Opportunity Employer

Triangle Community Center is an equal opportunity employer, and we strongly encourage applications from people of all backgrounds, identities, and lived experiences. We do not discriminate against any individual on the basis of race, color, national origin, ancestry, citizenship, immigration status, sex, gender, gender expression, sexual orientation, age, personal relationship status, family structure, religion, military or veteran status, physical or mental disability, size, weight, or medical condition (including HIV) in any of its activities or operations.

We are especially committed to building a team that reflects the diversity of the communities we serve. Individuals who are Black, Indigenous, people of color, LGBTQIA+, immigrants, people with disabilities, and members of other marginalized or historically excluded communities are strongly encouraged to apply.

• 85% employer-paid medical premium coverage
• Up to 3.5% employer 401(k) match
• Generous paid time off and holidays
• One-week summer sabbatical and one-week winter break (in addition to PTO)
• Hybrid work model

Bilingual English | Spanish Preferred