Operations Manager

POSITION OVERVIEW

Founded in 2003 as a non-profit organization, San Francisco Playhouse is the Bay Area’s premier mid-sized theatre company. We are seeking a proactive, highly organized, and detail-oriented Operations Manager to support the day-to-day administration and operational effectiveness of the organization. Reporting to the General Manager, this full-time position plays a critical role in ensuring the smooth functioning of the company’s administrative systems, facilities, workplace safety programs, and employee support processes.

The Operations Manager serves as a central operational resource for staff, artists, contractors, and leadership, overseeing a wide range of responsibilities including office administration, facilities coordination, safety compliance, human resources administration, and organizational logistics. This position is responsible for helping maintain a safe, efficient, and welcoming environment for all who work in and visit the theater while ensuring operational systems and processes support the company's artistic and organizational goals. The ideal candidate is a collaborative problem-solver with strong organizational and communication skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced performing arts environment.

KEY RESPONSIBILITIES

Human Resources

• Serve on the Human Resource team to keep the company compliant with all San Francisco and California Employment laws as well as local safety, health, and environmental regulations
• Facilitate recruitment for new positions
• Execute onboarding and offboarding processes for staff members
• Perform new hire orientations
• Facilitate annual performance reviews
• Manage, implement and abide by the theatre’s Illness and Injury Prevention Policy, Workplace Violence Prevention Plan, Emergency Action Plan, and Hazardous Materials Policy ensuring that all members of the company are trained in and comply with emergency and safety procedures
• Oversee Safety Officer Committee and serve as Chief Safety officer, coordinate and lead quarterly committee meetings

Operations

• Manage the day-to-day administration of the company including office systems, internal communication, company information and the working environment
• Responsible for the general management of the theatre including IT and telephone systems, safety and security procedures and facilities maintenance
• Oversee risk assessment procedures for productions and events
• Coordinate setup for Board of Director meetings (tables, chairs, food and beverages, and technical needs)
• Receive, process, and distribute incoming mail
• Manage waste and recycling operations, including oversight of weekly Recology trash, compost, and recycling services, bin placement, and compliance with local waste-sorting requirements
• Conduct regular safety inspections of backstage, shop, storage, and public-facing areas to identify hazards and recommend corrective action
• Support production and administrative teams with facility-related needs during rehearsals, performances, events, rentals, and special projects including coordination of facility preparation, resets, and load-in/load-out support between productions
• Manage building access systems, including key distribution, lock changes, and coordination with security systems or alarm providers, ensuring appropriate access for staff, renters, and contractors
• Maintain organized records related to maintenance activities, vendor services, inspections, repairs, and safety compliance documentation

QUALIFICATIONS

• 3+ years of experience in operations, administration, human resources, facilities management, workplace safety, or a related field
• Working knowledge of California employment laws and workplace safety regulations, including OSHA/Cal-OSHA requirements
• Experience supporting recruitment, onboarding, employee relations, and performance management processes
• Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with Microsoft Office Suite, Google Workspace, and standard office technology
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information
• Experience working in a nonprofit, arts, theater, or event-based environment preferred
• Ability to occasionally lift up to 30 pounds and work evenings or weekends as needed to support productions, events, and organizational operations

• Medical, Dental, and Vision Insurance
• Paid Time Off
• San Francisco Sick Leave
• Paid Holidays
• Workers Compensation
• Commuter Benefits
• Retirement Savings Plan Enrollment
• Complimentary Performance & Event Tickets