Manager of HCV - Operations

Department/Location: Housing Choice Voucher (HCV)

Summary

The Manager of HCV Operations serves as a strategic leader responsible for driving operational efficiency, streamlining program delivery, and fostering a culture of continuous improvement across the Housing Choice Voucher (HCV) program. This role leads a team that oversees housing inspections, quality assurance, and administrative management of the office, ensuring compliance with HUD requirements and MPHA’s high standards for service and accountability. The position is for a proactive problem-solver with a passion for equitable housing systems and a track record of operational leadership in fast-paced, purpose-driven environments.

All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Authority”) mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

Operational Leadership & Strategy

• Leads and fosters a culture of continuous improvement, collaborating with staff to identify and implement operational enhancements.
• Coaches staff in adopting new tools, technologies, and operational practices that improve service quality and workflow.
• Maintains and updates Section 8 software for program-related changes. Troubleshoots software processing issues and consults with others as needed to identify resolutions.
• Pulls weekly, monthly, and quarterly reports from data management system in order to provide management and staff with status updates and to review staff workload.
• Analyzes service delivery and department operations to determine participant satisfaction and cost effectiveness. Advises leadership on opportunities for innovation and improved service delivery.

Program Compliance and Quality Oversight

• Oversees the successful implementation and execution of compliance initiatives such as audits of participant files, submitting required reports to HUD and clearing associated errors, and reviewing and disbursing monthly rent roll payments.
• Ensures HCV Department Operating Procedures and forms are regularly updated and implemented in alignment with regulatory requirements and best practices.
• Coordinates and leads responses to all City/State/Federal audits, including preparation, coordination, and corrective action follow-up.
• Prepares HUD’s Voucher Management System report and maintains backup information to support reported amounts. Identifies reporting issues and works to resolve.
• Serves as the internal subject matter expert on HUD regulations, MPHA policy, and regulatory updates, and provides staff guidance accordingly.

Financial Oversight & Program Accounting

• Initiates the Section 8 payment process and reviews payments for accuracy. Approves payment register on prescribed timeline.Identifies and ensures landlord recoupments are processed in a timely manner.
• Coordinates resolution of portability transaction discrepancies and outstanding balances with other housing authorities and internal staff. Makes recommendations for resolution and implements the adjustments.
• Manages vendor and department invoices, and coordinates with finance on payment issues, ensuring timely payment processing.
• Assists with preparing annual department budget request for HCV, approves and monitors expenditures under Operations oversight, and maintains fund within budget limits. Monitors timely expenditures of non-routine funds and resolves discrepancies.

Team Development and Stakeholder Engagement

• Responsible for living out and demonstrating the Mission of MPHA and the Core Values of the HCV department – Teamwork, Compassion, Accountability, Integrity, and Communication.
• Directs the work of Administrative, Quality Assurance, and Housing Inspections staff by assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting and training new staff, acting on employee problems, and recommending and implementing discipline.
• Leads the HCV inspections team in ensuring the successful completion of all aspects of the housing inspections function, and ensures quality, safe, and affordable housing for MPHA residents. Monitor all phases of the inspections process, including program compliance, problem resolution, and report preparation and presentation.
• Serves as a lead HCV Hearing Officer for informal reviews and hearings.
• Participates in meetings with public officials, residents, boards, and staff from other authorities to discuss problems, programs, and plan for future activities.

General Management

• Assists with monthly reports to Board of Directors.
• Ensures direct reports comply with all data entry and data privacy protocols.
• Performs other related duties as assigned.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding.Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction.Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Strategic Capability: Provides mission, sets direction and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principles.

Program and Project Management: Plans, manages and evaluates specific activities in order to deliver the desired outputs.

Education and/or Experience

Bachelor’s Degree in Public Administration, finance, business administration, or a related field and a minimum of five (5) years of progressively responsible experience in public and/or assisted housing, including a minimum of two (2) years in a supervisory capacity. Experience supervising unionized employees preferred.An equivalent combination of education and experience may be considered.

Must have demonstrated experience in working with enterprise application software systems, interpreting and applying program regulations, and using data to inform decisions. Must have the ability to write and explain technical requirements and administer grants and contracts.

Must possess, or have the ability, to obtain a Public Housing Manager Certification within established guidelines by HUD and MPHA.

Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

Must demonstrate advanced proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to independently learn and teach new software tools, including document collaboration, workflow, and reporting tools.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Half of the incumbent’s time is spent in an office environment. The noise level in the work environment is usually moderate.The other half is spent at the various Authority properties, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment.