Security Guard

About the Opportunity

This is an exciting moment to join Cape Ann Museum (CAM) as we reopen our Downtown campus at the end of June, 2026, following major renovations and celebrate our 150th anniversary, alongside the landmark exhibition Avery, Gottlieb & Rothko: By the Sea.

About CAM

CAM is a leading regional museum, a treasure on Cape Ann, at the epicenter of artistic and marine history in the Northeast. The Museum’s nationally significant collection includes fine and decorative arts and artifacts relating to Cape Ann’s earliest days as a major fishing and shipping port, its mid-19th century role in the granite industry, and the numerous artists who were attracted to its singular charms of light and sea, including such well known painters and sculptors as Fitz Henry Lane, Winslow Homer, Cecilia Beaux, John Sloan, Edward Hopper, Milton Avery, Anna Hyatt Huntington, Walker Hancock, Virginia Lee Burton, and Mark Rothko, as well as many others whose names are still to be discovered, all nurtured their vision on Cape Ann.

During 18 months of closure, the Museum completed comprehensive renovations including substantially enhancing displays of the fisheries, archival, and 20thand 21st century art collections and installing upgraded climate control, lighting, and security systems to ensure an exceptional visitor experience.

Job Summary

CAM is currently seeking a dependable Security Guard with visitor service skills and a strong sense of integrity. Reporting to the Security Manager, the Security Guard plays the critical role of maintaining a safe, secure, and welcoming environment for visitors, staff, and the Museum’s collection. This position serves as an initial security and safety responder for events and escalates and/or reports as appropriate. The Security Guard performs the important function of responding politely and in a courteous, professional manner to visitors and staff, answering questions or directing visitors to someone who can answer. This role combines active monitoring of galleries and facilities with front-line visitor interaction, requiring strong judgment, professionalism, and customer service skills.

Essential Responsibilities

Safety and Security

• Conduct hourly rounds to confirm the presence and condition of works of art on display in all galleries.
• Monitor artwork, ensuring all visitors maintain proper distance from objects while ensuring smooth traffic flow throughout galleries.
• Detect and respond to fire/safety hazards and other safety risks, vandalism, suspicious activity, improper behavior, ill or injured persons and take immediate action against conditions which may cause damage, injury or interference with normal museum operations;
• Respond to emergency alarms (fire, security & HVAC) and calls for medical assistance.
• Prepare incident reports and communicate to the Security Manager
• Monitor computer surveillance.
• Rounds of Museum’s mechanical areas to detect/report to Facility Maintainer any deviations from proper running conditions.

Visitor Interactions

• Provide professional, courteous assistance to visitors and staff, facilitate special needs situations, as necessary and implement Museum procedures.
• Support wayfinding and respond to questions.
• Manage visitor flow in galleries.

Operations Support

• Open and close the facility and secure and prepare Museum galleries and grounds for daily operation.
• Serve as liaison with fire, police and other emergency agencies.
• Assist Facilities Maintainer with cleaning and caring for the facility, as needed, including event set up
• Work at special evening events, as needed.

Other duties as assigned.

Required

• High school diploma or GED.
• Ability to remain alert and engaged during long periods of standing and walking.
• Ability to respond quickly in emergency situations.
• Employment is contingent on successful completion of a criminal background check.
• Valid driver’s license and reliable transportation to move between campuses.
• Ability to stand for long periods of time, climb stairs throughout shift, run in case of emergency, and lift heavy objects and doors.

Preferred

• Previous customer service experience highly desired.
• Previous experience in security, facilities, or a related field.

Full-time employees receive 4 weeks of vacation annually and are eligible to participate in the Museum’s health and dental insurance which is at a 60/40 CAM/Employee split. Employees are immediately eligible to enroll in CAM’s 401(k) Fidelity retirement plan where the Museum will match up to 4% of an employee’s contribution.

English