Program Coordinator, Inner Capital Connections

Position Summary:

The Program Coordinator provides recruitment, event & program management, and data analysis support for the ICCC program. This role reports to the program Deputy Director. Spanish language proficiency is strongly preferred to support webinars and cohort engagement for Spanish-speaking participants.

Essential Duties and Responsibilities:

Cohort Recruitment & Management (50%)

The ICCC program runs between 10-20 cohorts in designated markets across the U.S. and Canada, and the Program Coordinator supports recruitment efforts in a number of those cohorts. These responsibilities include but are not limited to:

• Recruit nominated business owners via email and phone to apply for the ICCC program;
• Assist eligible business owners through the nomination, application, and registration processes of the program, maintaining regular contact by e-mail and phone;
• Collaborate with team members to manage a cohort to completion, ensuring each cohort hits its target number of participants;
• Develop and foster relationships with external stakeholders, such as existing and potential nominators;
• Cultivate nominator relationships to both nominate businesses for ICCC as well as identify potential collaboration opportunities;
• Manage communication and logistics related to kick-off events/roadmaps and seminars (e.g. invitation and RSVP reminder distribution, virtual & in-person event delivery, collateral creation, etc.); and
• Provide logistical support for planning and executing the Opening Seminar (delivered in-person or virtually).

Program Management (30%)

The ICCC program is delivered across four program components. The Program Coordinator supports the planning and delivery of those program components. These responsibilities include but are not limited to:

• Support the planning and execution of either the webinars, one-on-one coaching, or annual conference program components;
• Collaborate with team members and program managers to determine that component’s strategy and delivery timelines;
• Coordinate with external program partners on delivering those components (i.e. webinar presenters, coaching volunteers, conference speakers, etc); and
• Develop and execute workplans to manage the delivery of these components, identifying challenges and communicating with leadership to address those needs.

Data Analysis (20%)

Data analysis is integrated across all ICCC program functions. These responsibilities include but are not limited to:

• Support the preparation of weekly recruitment numbers to plan and prepare for the cohorts;
• Support the preparation of weekly/biweekly reports on program component engagement numbers;
• Support the creation of surveys, collect and clean data, and analyze results via Excel;
• Manage participant and alumni databases on Salesforce to ensure high levels of data integrity; and
• Streamline back-end data-related processes to increase efficiency.

This is a full-time remote position. We are currently able to employ candidates working from any of the following states: AL, AR, CA, CO, CT, DC, DE, FL, GA, IL, KY, MA, MD, MI, NC, NJ, NY, OH, OR, PA, TX, and VA.

This is a full-time remote position. Benefits include:

• A total of 7 weeks of PTO per year to start (3 weeks vacation, 2 weeks paid holidays, 2 weeks of sick time)
• 401k Retirement Plan, with an employer match of up to 4% of your salary after 12 months of employment.
• Health, Dental, Vision Insurance (70% paid by ICIC)
• Up to 16 weeks of paid Parental leave

ICIC is dedicated to the goal of building a culturally diverse and inclusive organization. We are an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

ICIC participates in E-Verify to confirm that all new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information.

Qualifications:

Education: A Bachelor’s degree is desired but may be substituted by an Associate's degree and at least 2-3 years of related work experience.

Work Experience: Previous experience in program/project management experience in either a nonprofit or corporate setting is beneficial. Experience in sales, marketing or data analysis is beneficial.

Computer Skills: Proficiency in Microsoft Office Suite required with a strong proficiency in Excel required. Proficiency in Salesforce, Alchemer, MailChimp, Canva or ArcGIS is beneficial.

Communication Skills: Strong written and oral communication skills. Graphic design, website design, and long-form writing experience is preferred. Ability to communicate in a patient and mature manner to small business owners and partners of ICIC.

General Work Behavior/Skills: Strong event management, operations, and logistics experience is preferred. Strong data analysis skills and experience is preferred. Strong problem solving, critical thinking, organizational skills and attention to detail. Flexible with changing priorities and ability to manage multiple tasks. Flexible with changing priorities and ability to manage multiple tasks

Spanish language proficiency is required to support the delivery of webinars and cohort programming for Spanish-speaking participants.

Requirements related to our mission: In addition to a passion for the work we do, candidates should have a demonstrated capacity for teamwork, an ability to think beyond the task at hand and take initiative, and a willingness to challenge and be challenged, regardless of one’s position in the organization.

Travel Requirements: Ability to travel approximately 10-20% per year, both within the U.S. and Canada.